Patient Care Coordinator

Benchmark Physical Therapy • Marietta, GA

5d • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to support clinic operations and growth at its Marietta (East Cobb), Georgia location. This entry-level office role maintains smooth daily clinic operations and provides a welcoming, consistent experience for patients. The Patient Care Coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values.

The role includes greeting visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, maintaining an organized front office, and handling practice management processes and documentation. It is a full-time position during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require evening or weekend attendance, and additional hours may be needed.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.
• Ability to work a minimum of 40 hours per week during normal business hours, Monday through Friday, and attend special events some evenings or weekends or work additional hours as needed.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, and convert referrals into evaluations.
• Schedule patient visits and make welcome calls.
• Verify patient insurance coverage and collect money due at the time of service.
• Monitor and influence patient arrival rates by creating a positive customer experience.
• Manage the clinic schedule efficiently, route documents, and manage non-clinical documentation.
• Manage deposits and personal overtime.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and maintain an orderly, organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED