Patient Care Coordinator

Raleigh Capitol Ear, Nose, and Throat • Garner, NC

4d

About The Position

Raleigh Capitol Ear, Nose, Throat & Allergy is seeking a friendly, dependable, and highly organized Patient Care Coordinator to support its growing team. This role works in a fast-paced medical environment and helps provide an exceptional patient experience through a welcoming, efficient front office. The coordinator supports appointment scheduling, patient communications, referrals, insurance-related tasks, and daily office operations while coordinating with clinical staff and providers.

Requirements

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a busy environment.
• Comfort using electronic medical records and computer systems.
• Positive attitude, professional demeanor, and willingness to be a team player.
• Dependable and proactive, with the ability to work independently when needed.

Nice To Haves

• Previous experience in a medical office or healthcare setting.

Responsibilities

• Welcome patients and provide a warm, professional first impression.
• Coordinate patient appointments, follow-ups, and scheduling needs.
• Manage incoming phone calls and patient inquiries professionally and compassionately.
• Coordinate referrals, medical records, and communications with other healthcare providers.
• Assist with insurance verification, authorizations, and other administrative responsibilities.
• Communicate with clinical staff and providers to ensure smooth patient flow.
• Help keep daily office operations organized and running efficiently.
• Address patient questions and concerns with patience and a solutions-oriented attitude.

Benefits

• Supportive and collaborative team.
• Opportunity to grow skills in a specialized medical practice.
• Rewarding role that makes a difference in people's lives.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed