Patient Care Coordinator

Upstream Rehabilitation • Jacksonville, AL

4d • Onsite

About The Position

Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator for its clinic in Jacksonville, Alabama. This entry-level office role supports clinic growth by carrying out practice management and patient intake processes. The coordinator works with the Clinic Director to support efficient clinic procedures and the organization’s mission, vision, and values. The role involves frequent use of multiple computer programs and requires strong customer service, multitasking, and organizational skills.

The position operates full time during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may occasionally require evening or weekend attendance, and additional hours may be needed. The work is primarily sedentary in an indoor clinic environment, with frequent computer and office-equipment use.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner, and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect payments due at the time of service.
• Make welcome calls and monitor and influence arrival rates by creating a positive customer experience.
• Maintain an orderly and organized front office workspace.
• Manage the schedule efficiently, route documents, manage deposits, and maintain non-clinical documentation.
• Manage personal overtime and monitor clinic inventory.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates, and complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off and paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED