Patient Care Coordinator

Benchmark Physical Therapy • Mableton, GA

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About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Mableton, Georgia. This is an entry-level office role responsible for maintaining pleasant and consistent daily clinic operations and supporting clinic growth through effective practice management and patient intake processes. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values.

The role involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, managing clinic schedules and documentation, and maintaining an organized front office. Patient Care Coordinators use multiple computer programs and office equipment, provide customer service, and help create a positive clinic experience. The position operates Monday through Friday during normal business hours, with a minimum expectation of 40 hours per week. Attendance at some evening or weekend special events, or additional hours as needed, may be required.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position satisfactorily, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone who enters the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify insurance coverage for patients.
• Collect patient payments and all money due at the time of service.
• Convert referrals into evaluations and schedule patient visits.
• Create an inviting clinic atmosphere and make welcome calls.
• Monitor and influence arrival rates by providing a positive customer experience.
• Manage the schedule efficiently, including caseload, discharge candidates, progress notes, and insurance reporting.
• Manage document routing, non-clinical documentation, deposits, and personal overtime.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Maintain an orderly and organized front office workspace.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED