Patient Care Coordinator

Benchmark Physical Therapy•Milton, GA

4d•Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to support clinic operations in Milton, Georgia. This entry-level office role maintains efficient daily clinic operations and supports clinic growth through patient intake and practice management. The coordinator works with the Clinic Director, provides welcoming customer service, and uses multiple computer programs to manage clinic processes.

Requirements

High school diploma or equivalent.
Communication skills and the ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
Efficient time management and presentation skills.
Ability to perform the essential functions of the position, with reasonable accommodation if requested and absent undue hardship.

Responsibilities

Greet patients and visitors in a friendly, welcoming manner and create an inviting clinic atmosphere.
Schedule new referrals received by fax or telephone and schedule patient visits.
Convert referrals into evaluations.
Verify patient insurance coverage and collect payments due at the time of service.
Make welcome calls and monitor and influence the patient arrival rate through a positive customer experience.
Manage the clinic schedule, document routing, non-clinical documentation, deposits, inventory, and personal overtime.
Manage caseload, discharge candidates, progress notes, and insurance reporting.
Attend required training with Territory Field Trainers on Raintree and other business process updates.
Complete quarterly compliance training.
Maintain an orderly and organized front office workspace.
Perform other duties as assigned.