Associate Patient Care Coordinator

UnitedHealth Group•Hoboken, NJ

4d•$16 - $29•Onsite

About The Position

Optum NY/NJ is seeking a friendly, patient-focused, detail-oriented Associate Patient Care Coordinator for its multispecialty healthcare facility in Hoboken, New Jersey. The role completes established processes and protocols, works cooperatively with the care team, provides excellent customer service, adheres to Lean processes, and supports financial, clinical, and service goals. The position reports to the site manager and assists in leading front desk staff. This is a 40-hour work week with eight-hour shifts Monday through Friday scheduled between 8:00 a.m. and 8:00 p.m., plus rotating Saturdays from 8:00 a.m. to 2:00 p.m. The work location is 1425 Bloomfield Street, Ground Floor, Hoboken, NJ 07030. The coordinator manages patient registration and records, scheduling, referrals, insurance verification, and related work queues. The role also supports continuity of care, communicates with patients, families, clinical staff, and other healthcare professionals, helps orient new field employees on scheduling, and may assist with clinical duties on a limited basis. Employees must maintain patient confidentiality and comply with HIPAA, OSHA, and organizational policies.

Requirements

High school diploma or GED.
At least 1 year of computer proficiency, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
At least 1 year of customer service or healthcare experience.
Ability to work independently and demonstrate good judgment and accountability.
Ability to work effectively with healthcare providers and coworkers and to be receptive to coaching.
Strong organizational and time-management skills; ability to multitask, prioritize, and meet deadlines.
Ability to work under pressure in a fast-paced environment.
Excellent verbal and written communication skills, including the ability to convey information clearly and understand and interpret information from others.
Ability to maintain patient confidentiality and comply with HIPAA and OSHA requirements.
Ability to pass a drug test before beginning employment.

Nice To Haves

Excellent communication skills and phone etiquette.
Experience using an electronic health record or EPIC.
At least 1 year of medical office experience involving duties such as scheduling appointments, checking patients in and out, insurance verification, collecting copayments, and maintaining medical records.
Bilingual in Spanish and English.
Ability to travel to other offices if needed.

Responsibilities

Obtain and update patient information, including name, address, and insurance information.
Verify insurance on the date of service.
Obtain patient signatures for required documents and upload valid government-issued state identification and insurance cards.
Complete the occupational medicine registration workflow accurately and maintain medical records.
Correct registration errors in the registration, claims edit, and referrals work queues for submission to insurance companies.
Confirm and schedule appointments, including specialist and follow-up appointments.
Answer telephone calls promptly and courteously.
Complete referral documentation promptly.
Obtain copies of laboratory results or specialist reports as part of patient follow-up.
Work with the multidisciplinary team to plan, coordinate, and implement care in accordance with the Plan of Care.
Support continuity of care through scheduling and tracking systems.
Communicate effectively with patients, families, team members, and other healthcare professionals, documenting communications as appropriate.
Notify clinical staff of schedule changes.
Comply with administrative policies and organizational employee policies.
Scan documents accurately, monitor the fax server, retrieve or scan documents, and assign them to the appropriate electronic chart.
Participate in the scheduling portion of orientation for new field employees and distribute updates and changes.
Complete new clinical competencies introduced by the Educational Committee.
Work independently and assist with clinical duties on a limited basis.
Work cohesively with colleagues to achieve team goals and perform other related duties as assigned.
Maintain patient confidentiality and comply with HIPAA and OSHA requirements.

Benefits

Paid time off accrued beginning with the first pay period.
Eight paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term and long-term disability coverage.
401(k) savings plan.
Employee stock purchase plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and recognition programs.
Equity stock purchase and 401(k) contribution, subject to eligibility requirements.