Patient Care Coordinator

US Fertility • Norfolk, VA

4d • Onsite

About The Position

US Fertility is hiring a Patient Care Coordinator for Shady Grove Fertility in Norfolk, Virginia. The role supports the clinical care of fertility patients and provides counseling, procedure teaching, physician orders and instructions, and pre- and post-operative education. The coordinator helps create a compassionate environment by offering emotional and psychological support to patients and their families, works independently toward program goals, and supports excellent customer service.

The schedule is Monday through Friday between 7:00 AM and 5:00 PM, with occasional weekends and holidays. The coordinator may also float to the Virginia Beach office as needed. Compensation is $22 to $24 per hour, commensurate with experience.

Requirements

• High school diploma or GED.
• At least one year of prior healthcare experience.
• Familiarity with medical terminology.
• Excellent oral and written communication, interpersonal, and customer service skills.
• Ability to work autonomously and in a team environment.
• Strong attention to detail and demonstrated follow-through.
• Comfort with computer applications and accuracy and speed in data entry.

Responsibilities

• Assist with the clinical care of fertility patients.
• Provide patient and couple counseling and procedure teaching.
• Communicate physician orders and instructions.
• Provide pre- and post-operative education.
• Offer emotional and psychological support to patients and their families.
• Work independently to help ensure program goals are achieved.
• Support and promote excellence in customer service.

Benefits

• Medical, dental, and vision insurance for full-time employees.
• 401(k) with company match.
• Tuition assistance and professional development support for full-time employees.
• Performance-based bonus opportunities.
• Generous paid time off and paid holidays for full-time employees.
• Paid parental leave for full-time employees.
• Life and disability benefits for full-time employees.
• Fertility Discount Program for full-time employees.
• Employee wellness and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED