Patient Care Coordinator

Benchmark Physical Therapy • Fairhope, AL

4d

About The Position

The Patient Care Coordinator - I (PCC-I) is an entry-level office role responsible for maintaining pleasant, consistent daily clinic operations and supporting clinic growth through effective practice management and patient intake. The coordinator works in collaboration with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role involves customer service, scheduling, insurance verification, collecting patient payments, and handling clinic administration using multiple computer programs.

This is a full-time position operating during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require evening or weekend attendance, and additional hours may be needed. The position is subject to indoor environmental conditions and sedentary work, with frequent computer and office-equipment use and regular communication with associates.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform sedentary work, including constant sitting with the ability to alternate with standing as needed.
• Ability to communicate constantly with associates and hear and speak accurately to exchange information.
• Ability to frequently operate a computer and office equipment such as printers, phones, keyboards, mice, and copy machines, and to perform repetitive typing.
• Ability to constantly view a computer screen and read information on screen.
• Ability to comprehend information and use judgment to respond appropriately in various situations.
• Ability to occasionally walk, stand, and push, pull, lift, or carry 0–20 pounds; rarely crawl, crouch, kneel, stoop, climb stairs or ladders, reach above shoulder height, or lift under 10 pounds from waist to shoulder.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect payments due at the time of service.
• Make welcome calls and monitor and influence patient arrival rates by creating a positive customer experience.
• Manage the clinic schedule efficiently and manage document routing and non-clinical documentation.
• Manage personal overtime, deposits, and caseload, including discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and maintain an orderly, organized front-office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day
• Medical, dental, vision, life, short-term disability, and long-term disability insurance
• Three weeks of paid time off plus paid holidays
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED