Patient Care Coordinator

Upstream Rehabilitation • Spokane, WA

4d • $19 - $21

About The Position

Northwest Orthopaedic Specialists/Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator for its Spokane, Washington team. The Patient Care Coordinator is the first person to greet patients and helps with insurance, referrals, and scheduling questions. The role calls for excellent customer service, multitasking in a fast-paced environment, and attention to detail so clinic operations remain accurate and efficient. Coordinators build rapport with patients and contribute to their recovery process.

Requirements

• Great attitude and a desire to help others.
• Ability to work independently and as part of a team.
• Superior customer service and communication skills.
• Ability to multitask and remain detail-oriented.
• Adaptability.
• Appropriate computer skills.

Nice To Haves

• Prior healthcare experience.
• Prior billing experience.

Responsibilities

• Greet patients in a friendly, supportive manner.
• Answer incoming calls.
• Schedule new and recurring appointments.
• Verify insurance coverage and obtain insurance authorizations.
• Collect patient payments and balance at the end of the day.
• Post daily charges into billing software.
• Manage insurance denials and accounts receivable.
• Navigate multiple computer programs and web-based portals.
• Use the electronic health records system.
• Participate in training programs and staff meetings.

Benefits

• PTO
• Holiday pay
• Medical, dental, and vision insurance
• 401(k) match
• Competitive wages
• Full-time positions may have the opportunity to participate in bonus programs or other incentive plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed