Patient Care Coordinator

Upstream Rehabilitation • Marietta, GA

4d • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator for its Marietta (East Cobb), Georgia clinic. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role involves frequent multitasking across computer programs and delivering excellent customer service.

Requirements

• High school diploma or equivalent.
• Strong communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills.
• Ability to perform the essential functions of the role, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and help create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect payments due at the time of service.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule, document routing, personal overtime, non-clinical documentation, deposits, and clinic inventory.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Maintain an orderly and organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates, and complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a personally meaningful cause.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off and paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED