Associate Patient Access Representative
Community Health Network • Anderson, CA3d
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About The Position
The Associate Patient Access Representative (APAR) is the first point of contact for visitors and supports customer service, patient registration, and financial clearance. The role handles patient check-ins and scheduling, collects payments, verifies insurance, and manages compliance. The APAR helps maintain smooth workflows and follows applicable guidelines so patients are administratively and financially prepared for their visits. The position performs a range of front-office and back-office functions throughout the network, including registration and admissions, patient movement, pre-registration, medical-necessity verification, collection and entry of patient and financial information, and review of the electronic health record.
Requirements
- High school diploma or GED equivalent (required).
- Proficiency in all types of registrations, including inpatient, outpatient, and emergency admissions.
- Ability to monitor and perform patient hospital and/or ambulatory movement.
- Experience in a healthcare office setting and/or a strong customer service work history (preferred; 1+ years).
Nice To Haves
- 1+ years of experience in a healthcare office setting and/or a strong customer service work history.
Responsibilities
- Provide customer service as the first contact for visitors.
- Perform patient check-ins and scheduling.
- Collect payments and support financial clearance.
- Verify insurance and coverage eligibility, and communicate relevant information to patients.
- Complete inpatient, outpatient, and emergency registrations as applicable.
- Complete admissions, discharges, and transfers in a timely manner when applicable.
- Monitor and perform patient hospital and/or ambulatory movement.
- Use the EPIC work queue to pre-register scheduled patients.
- Verify medical necessity according to Centers for Medicare & Medicaid Services (CMS) standards.
- Accurately identify and enter patient demographics, insurance, and financial information, including inpatient and outpatient benefits.
- Gather and verify confidential health and financial information using computer software to assure payment for authorized services.
- Confirm the electronic health record (EHR) is complete and make necessary changes.
- Maintain compliance and support smooth workflows.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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