Patient Access Representative Lead - Clinical Support

PeaceHealth • Springfield, OR

3d

About The Position

PeaceHealth is hiring a full-time Patient Access Representative Lead - Clinical Support for a 1.00 FTE day position. The role coordinates day-to-day functions for an assigned area and helps achieve departmental goals, meet timelines, and provide service excellence. The lead serves as a subject matter expert and clinical liaison with physician practices that interact with pre-visit services. The role may coordinate scheduling, insurance verification and pre-certification, billing concerns, and co-pay collections.

The position provides team leadership by assigning work, managing priorities and schedules, monitoring work quality and team projects, mentoring and training staff, offering constructive feedback, supporting quality improvement and policy compliance, and providing leadership feedback on performance and team goals. It also pre-registers patients, verifies insurance coverage and authorization or referral requirements, serves as a resource for compliance and billing questions and troubleshooting, and assists with departmental coverage. Patient registration may take place using a mobile cart in patient rooms or other areas; the position may also transport patients using escort or wheeled transport equipment. Other duties may be assigned.

The salary range is $24.32–$32.84. The hiring rate depends on factors including education, training, work experience, applicable collective bargaining agreement terms, and seniority. PeaceHealth describes a comprehensive total rewards package that includes medical, dental, and vision coverage; a 403(b) retirement plan with employer base and matching contributions; paid time off; employer-paid life and disability insurance with optional additional coverage; tuition and continuing education reimbursement; wellness benefits; and an expanded EAP and mental health program.

Requirements

• High school diploma or equivalent; the posting labels this qualification as preferred.
• At least 1 year of Patient Access Representative experience; the posting labels this experience as required.
• Demonstrated knowledge of medical terminology and CPT/ICD coding.
• Knowledge of insurance processes and regulations.
• Ability to manage conflict effectively and professionally.
• Excellent time-management skills, particularly in meeting time-sensitive deadlines.
• Good customer-service and interpersonal skills.

Nice To Haves

• Previous leadership experience.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.

Responsibilities

• Coordinate day-to-day functions for the assigned area and help ensure departmental goals, timelines, and service standards are met.
• Assign work, plan and manage priorities, provide technical assistance, and oversee staff schedules.
• Monitor quality of work and team projects; mentor staff, provide constructive feedback, oversee training, and support quality improvement.
• Ensure compliance with policies, provide leadership feedback on staff performance, and assist with team goal setting.
• Pre-register patients with accurate demographic and financial information.
• Verify insurance coverage and ensure insurance requirements, prior authorizations, and referrals are addressed before patient arrival.
• Coordinate or assist with scheduling, insurance verification and pre-certification, billing concerns, and co-pay collections.
• Act as a clinical liaison with physician practices interacting with pre-visit services.
• Serve as a resource for questions involving compliance and complaints, and troubleshoot patient billing and staff issues.
• Assist with departmental coverage as needed.
• May register patients using a mobile cart in patient rooms or other areas.
• May transport patients using escort or wheeled transport equipment.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance, with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded employee assistance program (EAP) and mental health program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED