Patient Access Representative Lead - Admitting

CHRISTUS Health•Athens, TX

About The Position

The Patient Access Representative Lead guides and motivates team members to stay focused and achieve goals. In addition to performing Patient Access Representative duties, this role serves as a point of contact for distributing information and addressing common day-to-day operational issues, such as schedule changes. The Lead resolves issues when the supervisor is unavailable, handles admitting reports (including pre with charges, Connance, collections, and unbilled reports), and attends meetings as needed. The role includes scheduling and registration, insurance eligibility verification, calculating and collecting estimated patient portions, and conducting financial assessments for appropriate program assistance. The Lead supports team performance and patient satisfaction while ensuring compliance with applicable policies, procedures, standards, and confidentiality requirements.

Requirements

High school diploma or equivalent experience preferred.
4–6 years of experience preferred.
No licenses, registrations, or certifications required.

Nice To Haves

High school diploma or equivalent experience.
4–6 years of experience.

Responsibilities

Meet expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Perform Patient Access Representative duties, including scheduling and registration, verifying insurance eligibility, calculating and collecting the estimated patient portion, and performing financial assessments for appropriate program assistance.
Encourage team members to meet collection, productivity, and patient satisfaction goals.
Encourage team members to help one another and mentor other team members.
Take initiative in bringing team members closer.
Act as the face of the team and organization.
Support the department in achieving established performance targets.
Take personal responsibility for compliance with policies, procedures, and standards promulgated by state and federal agencies, the hospital, and other regulatory entities.
Protect patient confidentiality and do not solicit or disclose confidential information unless necessary to perform assigned duties.
Distribute information and address common day-to-day operational issues, including schedule changes.
Resolve issues when the supervisor is unavailable.
Prepare or handle admitting reports, including pre with charges, Connance, collections, and unbilled reports.
Attend meetings as needed.
Perform additional duties as assigned.