Patient Access Representative - Admitting

PeaceHealth • Longview, WA

1d • $23 - $31

About The Position

PeaceHealth is hiring a Patient Access Representative for a part-time, 0.60 FTE, variable position. The role coordinates activities among scheduling, insurance verification, and pre-certification, and serves as a clinical liaison with physician practices, interacting with pre-visit services. The position is represented by a collective bargaining agreement. The salary range is $22.96–$30.90; the hiring rate depends on factors including education, training, work experience, applicable collective bargaining terms, and seniority. There may be more than one opening.

The representative pre-registers and registers patients, maintains accurate demographic and financial information, collects patient balances and other payments, and verifies coverage and insurance requirements. The role also obtains prior authorizations or referrals as appropriate, responds to customer inquiries, supports departmental coverage, and manages appointment schedules, which may include reminder and referral calls. Patient transport using escort or wheeled transport equipment may be required. Other duties may be assigned.

The position predominantly operates in an office environment and involves consistent use of a computer and other office equipment. It is sedentary work, with occasional exertion of up to 10 pounds and frequent or constant negligible force. Close visual acuity and the ability to communicate and exchange accurate information are required.

PeaceHealth describes its caregiver rewards package as including medical, dental, and vision coverage; a 403(b) retirement plan with employer base and matching contributions; paid time off; employer-paid life and disability insurance, with additional buy-up options; tuition and continuing education reimbursement; wellness benefits; and an expanded EAP and mental health program.

Requirements

• High school diploma or equivalent.
• At least 1 year of medical office or related customer service experience is required; strong customer service experience may substitute for this experience in Care Delivery Area and Outpatient Clinics.
• Knowledge of insurance processes and regulations (preferred in the posting's skills section).
• Ability to manage conflict effectively and professionally.
• Excellent time-management skills, with emphasis on meeting time-sensitive deadlines.
• Good customer-service and interpersonal skills.

Nice To Haves

• Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Knowledge of medical terminology and CPT/ICD-10 coding.
• Knowledge of insurance processes and regulations.
• For Care Delivery Area and Outpatient Clinics, a strong customer-service background may be considered in lieu of medical office or related experience.

Responsibilities

• Coordinate activities between scheduling, insurance verification, and pre-certification.
• Act as a clinical liaison with physician practices and interact with pre-visit services.
• Pre-register and register patients with accurate demographic and financial data, using methods that may vary by location and may include a mobile cart.
• Collect patient balances, co-payments, co-insurance, and other payments.
• Verify coverage, ensure insurance requirements are met, and obtain prior authorizations or referrals as appropriate before patient arrival.
• Respond to customer inquiries.
• Assist with departmental coverage as needed.
• Manage daily appointment schedules, which may include reminder calls and calling referrals.
• May transport patients using escort or wheeled transport equipment.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage
• 403(b) retirement plan with employer base and matching contributions
• Paid time off
• Employer-paid life and disability insurance, with additional buy-up coverage options
• Tuition and continuing education reimbursement
• Wellness benefits
• Expanded EAP and mental health program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED