Patient Access Representative

CommonSpirit Health • Lincoln, NE

3d • Onsite

About The Position

The Patient Access Representative Sr serves as a critical member of the revenue cycle team, supporting operational excellence across emergency, admitting, and main registration departments. The role acts as a subject matter expert, guides team members, and manages complex encounter scenarios and non-standard workflows. It supports patient throughput and the organization’s mission to provide compassionate, high-quality healthcare.

Daily work includes using advanced systems to verify insurance eligibility, review benefits, and clearly communicate financial responsibilities to patients. The representative handles complex documentation, resolves registration discrepancies, and collaborates with clinical and revenue cycle partners to prevent delays in care. The role flexes across access points during high-acuity periods and ensures administrative processes are accurate, compliant with regulations, and protective of privacy.

Requirements

• High school diploma or GED.
• 1–3 years of experience in patient access, healthcare registration, or a related healthcare administrative role.
• Experience with insurance verification, benefits review, and/or registration workflows.
• Proficiency in insurance verification and benefits review.
• Analytical skills to navigate complex registration scenarios.
• Ability to provide informal leadership to peers.
• Effective communication with diverse teams.
• High ethical standards and ability to deliver efficient, patient-centered service.

Responsibilities

• Support operational excellence across emergency, admitting, and main registration departments.
• Serve as a subject matter expert and provide guidance to team members.
• Manage complex encounter scenarios and non-standard workflows.
• Help maintain patient throughput and support patient-centered care.
• Verify insurance eligibility and conduct benefits reviews using advanced systems.
• Clearly communicate patients’ financial responsibilities.
• Handle complex documentation and resolve registration discrepancies.
• Collaborate with clinical and revenue cycle partners to eliminate delays in care.
• Flex across access points to support high-acuity periods.
• Perform administrative processes accurately and in accordance with regulatory and privacy standards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED