Per Diem Patient Access Representative Associate
About The Position
This per diem position supports the Allina Health account through Optum and is located at 701 Dellwood St S, Cambridge, MN. The Patient Access Representative Associate greets patients in person and completes a standard registration process by collecting demographic, insurance, and financial information and entering it into an electronic medical record. The role also assists patients with appointments, billing and insurance questions, payment collection, and financial assistance applications. It may provide technical or functional direction to employees and mentor other staff. The position requires at least two shifts per month. For the first three weeks after hire, the employee must be available for standard daytime hours Monday through Friday to follow the training schedule.
Requirements
- At least 6 months of customer service experience in an office or hospital setting.
- Intermediate proficiency with Microsoft Office products.
- Availability to work per diem, at least two shifts per month.
- Availability to work standard daytime hours Monday through Friday for the first three weeks after hire in alignment with the training schedule.
- Must be at least 18 years of age.
- Consistent walking, standing, bending, and turning; lift up to 10 pounds occasionally and 2–5 pounds frequently.
Nice To Haves
- Revenue Cycle experience.
- General office experience.
- Epic experience.
Responsibilities
- Greet and welcome patients in person.
- Collect demographic and insurance information.
- Check in and interview patients to complete appropriate paperwork.
- Direct patients to appointments or procedures.
- Assist with scheduling add-on appointments when needed.
- Document issues and resolutions in the electronic medical record.
- Resolve claim issues or registration errors on patient accounts.
- Use resources, tools, and procedures to complete registration for accounts and assigned work queues.
- Verify insurance eligibility and benefits, interpret results, and focus on complex billing situations.
- Obtain cost information and explain it to patients when necessary.
- Collect copayments or deductibles and answer questions about available financial assistance programs, referring complex questions as needed.
- Screen and approve patients for financial assistance programs.
- Assist and counsel patients through applications for available financial assistance programs.
- Provide technical or functional direction for employees.
- Assist patients with requests for information forms and submit them to the appropriate department.
- Obtain patient signatures as needed.
- Gather medical record information from departments for collection when needed.
- Provide customer service for inbound and outbound telephone calls.
- Mentor other staff as needed.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution, subject to eligibility requirements.
- $1,500 sign-on bonus for eligible external applicants.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
