Per Diem Patient Access Representative Associate
About The Position
This per diem position supports the Allina Health account through Optum and is based at 701 Dellwood St S, Cambridge, Minnesota. The role greets and welcomes patients, completes registration by collecting demographic, insurance, and financial information, and enters information into an electronic medical record. It also helps patients navigate appointments, billing, and available financial assistance, and provides customer service in person and by telephone. The role may provide technical or functional direction to employees and mentor staff. Employees must be available for at least two shifts per month and work standard daytime hours, Monday through Friday, during the first three weeks after hire to follow the training schedule. The position requires consistent walking, standing, bending, and turning, as well as occasional lifting up to 10 pounds and frequent lifting of 2–5 pounds. The listed hourly pay range is $16.00 to $29.00, based on full-time employment. A $1,500 sign-on bonus is offered to eligible external applicants; internal candidates are not eligible. Candidates must pass a drug test before beginning employment.
Requirements
- At least 6 months of customer service experience in an office or hospital setting.
- Intermediate proficiency with Microsoft Office products.
- Availability to work per diem, at least two shifts per month.
- Availability to work standard daytime hours, Monday through Friday, for the first three weeks after hire in alignment with the training schedule.
- Must be at least 18 years of age.
- Ability to meet the physical demands of consistent walking, standing, bending, and turning; occasional lifting up to 10 pounds and frequent lifting of 2–5 pounds.
- Must pass a drug test before beginning employment.
Nice To Haves
- Revenue Cycle experience.
- General office experience.
- Epic experience.
Responsibilities
- Greet and welcome patients in person.
- Collect demographic and insurance information.
- Check in and interview patients to complete appropriate paperwork.
- Direct patients to appointments or procedures.
- Assist with scheduling add-on appointments, as needed.
- Document issues and resolutions in the electronic medical record.
- Resolve claim issues or registration errors on patient accounts.
- Use resources, tools, and procedures to complete registration for accounts and assigned work queues.
- Verify insurance eligibility and benefits information and interpret results, focusing on complex billing situations.
- Obtain cost information and explain it to patients when necessary.
- Collect co-pays or deductibles and respond to questions about available financial assistance programs, referring complex questions as needed.
- Screen and approve patients for financial assistance programs.
- Assist and counsel patients through applications for available financial assistance programs.
- Provide technical or functional direction for employees.
- Help patients complete requests for information and submit them to the appropriate department.
- Obtain patient signatures as needed.
- Gather medical record information from departments for collection, as needed.
- Provide customer service for inbound and outbound telephone calls.
- Mentor other staff as needed.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution.
- $1,500 sign-on bonus for eligible external applicants.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
