Patient Access Representative

CommonSpirit Health • Colorado Springs, CO

3d

About The Position

The Patient Access Representative contributes to the patient experience by providing organization, operational support, and customer service during pre-admission, admission, and registration. The role creates a positive impression for patients, families, and visitors; interviews patients to collect demographic and financial information; verifies insurance benefits; explains financial requirements; collects patient portions; and mentors new associates.

The representative completes registration by accurately and courteously processing patient clinical and financial data. The role uses technology to verify and document insurance eligibility in accordance with established standards, collects patient portions before or at the time of service (following MSE), obtains signatures, checks information for accuracy, and scans documents into the electronic patient record when applicable. The representative maintains departmental accuracy guidelines and protects the confidentiality and integrity of patient information.

Requirements

• High school diploma or GED.
• Strong organizational and customer service skills.
• Meticulous attention to detail when gathering information and handling financial processes.
• Ability to communicate complex information effectively.

Nice To Haves

• Office experience in a healthcare environment.
• Knowledge of medical terminology.
• Ability to multitask and prioritize.

Responsibilities

• Pre-admit, admit, and register patients in a timely, accurate, and courteous manner.
• Interview patients to obtain demographic and financial information.
• Verify and document insurance eligibility using technology and established standards.
• Explain financial requirements and collect patient portions before or at the time of service, following MSE.
• Obtain signatures, verify information for accuracy, and scan documents into the electronic patient record as applicable.
• Maintain registration accuracy within departmental guidelines and protect patient confidentiality and information integrity.
• Serve as a mentor to new associates.
• Provide customer service to patients, families, and visitors.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED