Patient Call Representative - Float - PN Patient Access and Revenue Cycle Admin - Per Diem - 8 Hour - Variable Shifts

John Muir Health • Walnut Creek, CA

3d

About The Position

The Patient Call Representative handles incoming and outgoing patient calls to schedule appointments, complete full and accurate registration, and respond to questions related to scheduling, insurance, and registration. The role requires excellent communication skills, empathy, and the ability to manage multiple tasks efficiently. As a Float, the representative may travel to various worksites to cover for team members who are out of the office or work at locations where workstation availability supports operational needs.

Requirements

• High school graduate or equivalent preferred.
• Epic proficiencies required for the position must be passed within 90 days of the start date.
• Knowledge of organizational policies, procedures, systems, and objectives.
• Training in HIPAA general protocols and department-specific training as required, as well as security policies and procedures.
• Proficient keyboard and typing skills.
• Maintain professional and personal integrity.
• Ability to maintain effective working relationships with a wide variety of individuals.
• Ability to communicate effectively in writing and orally.
• Visual capacity and hearing sufficient to monitor and use telephone equipment.
• Effective hearing, listening, and speaking skills.
• Ability to deal diplomatically with all types of individuals in stressful situations.
• Basic knowledge of medical terminology, anatomy, and physiology.
• Ability to work with the public in a professional and courteous manner.

Nice To Haves

• One year of experience in a healthcare call center.
• Knowledge of JMH patient navigation programs.
• Enjoys working with the public.

Responsibilities

• Handle incoming and outgoing calls with patients.
• Schedule appointments and complete full and complete patient registration.
• Address patient inquiries related to scheduling, insurance, or registration.
• Travel to various worksites as needed to cover absent team members or work at locations with available workstations.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED