Patient Call Representative - Float - PN Patient Access and Revenue Cycle Admin - Per Diem - 8 Hour - Variable Shifts

John Muir Health • Walnut Creek, CA

5d • $27 - $37

About The Position

The Patient Call Representative handles incoming and outgoing patient calls to schedule appointments, complete full registrations, and respond to scheduling, insurance, and registration inquiries. The role requires excellent communication skills, empathy, and the ability to manage multiple tasks efficiently. The Float representative may travel to various worksites to cover team members who are out of the office or work at locations where workstation availability supports operational needs.

Requirements

• High school graduate or equivalent preferred.
• One year of healthcare call center experience preferred.
• Pass required Epic proficiencies within 90 days of the start date.
• Knowledge of organizational policies, procedures, systems, and objectives.
• Training in HIPAA general protocols and applicable departmental training, as well as security policies and procedures.
• Proficient keyboard and typing skills.
• Maintain professional and personal integrity.
• Ability to maintain effective working relationships with a wide variety of individuals.
• Ability to communicate effectively in writing and orally.
• Visual capacity and hearing sufficient to monitor and use telephone equipment.
• Effective hearing, listening, and speaking skills.
• Ability to deal diplomatically with all types of individuals under stressful situations.
• Basic knowledge of medical terminology, anatomy, and physiology.
• Ability to work with the public in a professional and courteous manner.
• Enjoy working with the public.
• Knowledge of JMH patient navigation programs.

Nice To Haves

• One year of healthcare call center experience.
• High school graduate or equivalent.

Responsibilities

• Handle incoming and outgoing calls with patients.
• Schedule patient appointments.
• Perform full and complete patient registration.
• Address patient inquiries related to scheduling, insurance, and registration.
• Travel to various worksites as needed to provide coverage or work where workstation availability supports operational needs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED