Patient Access Representative

CommonSpirit Health • Lakewood, CO

3d

About The Position

At St. Anthony Hospital in Lakewood, Colorado, the Patient Access Representative contributes to the patient experience by providing organization, operational support, and customer service. The role creates a positive impression for patients, families, and visitors while pre-admitting, admitting, and registering patients. It includes interviewing patients to obtain demographic and financial information, verifying insurance benefits, explaining financial requirements, collecting patient portions, and mentoring new associates.

The representative completes patient registration accurately, promptly, and courteously, including clinical and financial data. The role uses technology to verify and document insurance eligibility, collects patient portions before or at the time of service following MSE, obtains signatures, verifies information, and scans documents into the electronic patient record when applicable. The representative is expected to meet departmental accuracy guidelines and protect the confidentiality and integrity of patient information.

Requirements

• High school diploma or GED.
• Strong organizational and customer service skills.
• Meticulous attention to detail when gathering information and handling financial processes.
• Ability to communicate complex information effectively.
• Ability to multitask and prioritize.

Nice To Haves

• Office experience in a healthcare environment.
• Knowledge of medical terminology.

Responsibilities

• Pre-admit, admit, and register patients while providing courteous service to patients, families, and visitors.
• Interview patients to gather demographic and financial information.
• Verify insurance benefits and document insurance eligibility using technology according to established standards.
• Explain financial requirements and collect patient portions before or at the time of service following MSE.
• Obtain signatures, verify information, and scan documents into the electronic patient record when applicable.
• Maintain registration accuracy within departmental guidelines and safeguard patient confidentiality and the integrity of patient information.
• Mentor new associates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED