Patient Access Representative
About The Position
The Patient Access Representative is the first point of contact for patients at Ascension Dell Children’s Medical Center in Austin, Texas. The role provides fast, compassionate, and accurate access to care, supporting patient experience, hospital operations, and revenue cycle success. It involves helping patients and families through check-in, gathering information, handling registration and insurance details, and working with care teams to support patient flow. Healthcare experience is not required; training is provided. The position is part-time, overnight, Thursday through Saturday, 11:00 PM to 6:30 AM.
Requirements
- Exceptional customer service experience, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
