Patient Access Representative - Radiation Therapy

PeaceHealth • Bellingham, WA

3d

About The Position

The Patient Access Representative assists in coordinating scheduling, insurance verification, and pre-certification activities, and acts as a clinical liaison with physician practices interacting with pre-visit services. The role is full-time (1.00 FTE) and scheduled for days. The salary range is $23.16–$31.26, with the hiring rate dependent on factors including education, training, work experience, applicable collective bargaining agreement terms, and seniority.

The representative pre-registers and registers patients, maintains accurate demographic and financial information, collects patient balances and other payments, verifies coverage, and ensures insurance requirements, prior authorizations, and referrals are completed before arrival. The position also responds to customer inquiries, supports departmental coverage, manages appointment schedules and reminders, and may transport patients. Additional duties may be assigned. Location-specific duties may apply, including scheduling for cancer-related services or other imaging and ancillary services.

The position is predominantly office-based and sedentary, involving regular computer and office-equipment use, communication, and close visual work such as reviewing data and reading. It may require moving objects weighing up to 10 pounds occasionally.

Requirements

• High school diploma or equivalent.
• At least 1 year of medical office or related customer service experience; strong customer service background may substitute for this experience in Care Delivery Area and Outpatient Clinics.
• Must be able to manage conflict effectively and professionally.
• Excellent time management skills, with emphasis on meeting time-sensitive deadlines.
• Good customer service and interpersonal skills.

Nice To Haves

• Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Demonstrated knowledge of medical terminology and CPT/ICD-10 coding.
• Knowledge of insurance processes and regulations.

Responsibilities

• Pre-register and register patients, ensuring accurate demographic and financial information.
• Collect patient balances, co-payments, co-insurance, and other payments.
• Verify insurance coverage and ensure requirements are met; obtain prior authorizations and referrals as appropriate before patient arrival.
• Respond to customer inquiries and assist with departmental coverage as needed.
• Manage daily appointment schedules, which may include reminder calls and calling referrals.
• Act as a clinical liaison with physician practices interacting with pre-visit services.
• Coordinate activities among scheduling, insurance verification, and pre-certification.
• May transport patients using an escort or wheeled transport equipment.
• Perform other duties as assigned.
• Depending on location, schedule patients for Cancer Center, Infusion, and Palliative Care, or assist with scheduling other imaging or ancillary services.
• At St. Joseph Medical Center, may manage incoming ED phone calls, provide switchboard coverage, monitor the OB Prosec/McKinley alarm system, or assist with Cardiac Rehab departmental charge entry.

Benefits

• Full medical, dental, and vision coverage.
• 403(b) retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance, with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded EAP and mental health program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED