Parking Manager Jobs

About The Position

Requirements

• At least one year of related hospitality experience.
• Valid driver’s license and clean driving record.
• Ability to drive a manual transmission.
• Computer proficiency and technical aptitude, including use of MS Office (Excel, Word, and Outlook), technology applications, and point-of-sale applications.
• Ability to present information effectively in one-on-one and small-group settings to guests, clients, and associates.
• Written and verbal communication skills sufficient to address all organizational levels.
• Ability to represent the company in varied settings and demonstrate understanding and appreciation for diverse cultures.
• Ability to read and interpret business policies, procedures, equipment manuals, training materials, and corporate communications.
• Ability to compose professional internal and external business communications, including reports, memos, letters, and emails.
• Ability to maintain accuracy and composure under pressure when handling guest or patient complaints and difficult situations.
• Demonstrated courtesy, urgency, and commitment to safety.
• Knowledge of customer service principles, including needs assessment, service quality standards, and customer satisfaction evaluation.
• Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA.
• Knowledge of business writing, basic accounting, and business metrics.
• Knowledge of the client facility, including outlets, meeting rooms, amenities, local attractions, parking rates, and other pertinent information.
• Knowledge of Towne Park and site-specific safety and security procedures, safe driving policies, hot-spot and accident reporting procedures, equipment use and training, and claim-check, ticketing, and key-box procedures.

Nice To Haves

• Associate’s degree or equivalent degree preferred.

Responsibilities

• Ensure guest service is delivered exceptionally and consistently across all shifts; set a positive example and empower associates to provide excellent customer service.
• Perform guest or patient services such as valet parking, bell services, and door services when needed to meet quality and service levels.
• Allocate labor resources efficiently, adjust staffing as business conditions require, and integrate Towne Park standards with client service standards to meet business demands and productivity goals.
• Review guest comment cards and satisfaction results with employees.
• Participate actively in recruiting and hiring to select associates for the location.
• Respond proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews.
• Assist the Account Manager in establishing guidelines and communicating expectations to employees.
• Provide orientation and on-the-job training for new associates; recognize strong performance and support employee development.
• Identify team and individual improvement needs; train and coach associates, conduct performance appraisals, and provide feedback, discipline, or discharge associates when necessary.
• Develop working relationships with client staff, maintain regular meetings and communication, follow through on commitments, and maintain visibility at the site.
• Understand client objectives and keep the team focused on exceeding expectations.
• Track and drive business metrics for forecasting, productivity, claims, customer service, and turnover.
• Ensure associates accurately identify vehicles and collect revenue; ensure shift reports, cash drops, and other revenue reports are accurate and detailed.
• Supervise reconciliation of revenue and tickets at the end of each shift.
• Maintain controls for scheduling, overtime, tip reporting, and timekeeping.
• Follow site-specific and company safety, security, driving, equipment, claim-check, ticketing, and key-box procedures.

Benefits

• Medical, dental, and vision insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• Company-paid basic life and AD&D insurance
• Short-term and long-term disability
• 401(k) retirement savings plan
• Annual incentive bonuses may be available depending on job classification and policy guidelines
• Accrued paid time off, up to 80 hours per calendar year
• Six paid holidays per calendar year
• Up to four accrued paid floating holidays per calendar year