Valet Account Manager - Columbus OH

Parking Management•Columbus, OH

8d•Onsite

About The Position

The Valet Account Manager oversees daily operations at assigned valet locations, ensuring exceptional service for clients and guests. The role manages staff, maintains client relationships, oversees revenue, payroll, and expenses, and performs valet duties when needed. The Account Manager leads operations to deliver outstanding guest service, improve efficiency and financial performance, develop staff, and maintain safe, professional, and organized valet services. The position reports directly to the City Manager / Area Manager and is full-time and exempt. Compensation is salary with potential bonus opportunities; salary may vary by market and applicable experience.

Requirements

High school diploma or GED.
At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Exceptional guest service, professional communication, active listening, and personalized assistance skills.
Client relationship management skills, including understanding client needs, resolving issues promptly, and anticipating requirements.
Analytical and problem-solving abilities, including analyzing revenue and payroll, identifying discrepancies, and resolving operational inefficiencies.
Training and leadership skills, including hands-on coaching, team building, and fostering accountability, clear communication, and employee engagement.
Knowledge of training methods, operational software, and leadership principles.
Payroll management skills, including scheduling and overtime control.
Strong communication and reporting skills for sharing information with operations, HR, internal departments, and external vendors.
Ability to use personal cell phones for work-related communication and applications as required; reimbursement follows company policy.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

Additional training or certifications in leadership or business management are beneficial.

Responsibilities

Serve as the primary contact for assigned properties, meet contractual obligations, address concerns, and build client partnerships and opportunities for service improvement and business growth.
Manage scheduling, staffing, and quality assurance; conduct site visits to resolve issues, maintain equipment, improve processes, and uphold customer service standards.
Monitor site-level revenue, payroll, and expenses, working with the Regional Director on cost control and accurate records.
Recruit, train, and coach hourly associates; establish performance expectations, model professionalism, enforce company policies, and support employee satisfaction and customer service.
Provide regular management updates and reports on progress, challenges, and account needs, and use personal devices as needed for urgent coordination.
Involve staff in planning, decision-making, and process improvement while taking responsibility for team performance.
Provide regular feedback, support skill development, encourage professional growth, and seek and apply feedback from internal and external customers.
Promote quality and continuously improve processes, services, and supervisory skills.
Perform valet duties when needed and undertake other tasks assigned to support operational and financial objectives.
Attend required staff meetings and complete assigned training modules in a timely manner.
Work flexible hours when needed, particularly during financial close periods, and travel occasionally for financial reviews, audits, or corporate meetings when required.
Coordinate across locations and with internal departments, operations, HR, external vendors, clients, and team members.
Manage payroll with attention to scheduling and overtime control, and guide managers in creating efficient schedules.