Valet Account Manager - Columbus OH

Parking Management Company•Columbus, OH

9d•$50,000 - $55,000

About The Position

The Valet Account Manager oversees the daily operations of an assigned valet location, ensuring exceptional service for clients and guests. The role manages staff, maintains client relationships, oversees site finances such as revenue and payroll, and performs valet duties when needed. The Account Manager leads operations with a focus on guest service, efficiency, financial performance, staff development, safety, and continuous improvement. The position serves as the primary contact for assigned properties and manages scheduling, staffing, quality assurance, site visits, equipment, and operational processes. It monitors revenue, payroll, and expenses, working with the Regional Director on cost control and accurate records. The Account Manager recruits, trains, and coaches hourly associates; sets performance expectations; and supports a positive, professional workplace. Regular reports and updates are provided to management, and personal devices may be used for urgent work communication. The role is full-time and exempt, with salary and potential bonus opportunities. Flexible hours may be needed, particularly during financial close periods. Occasional travel for financial reviews, audits, or corporate meetings may be required. The work takes place in indoor and outdoor settings, including parking facilities and corporate environments, with exposure to varying weather, noise, and moving vehicles. The role may require extended standing and sitting, as well as specific vision abilities to maintain awareness and ensure on-site safety.

Requirements

High school diploma or GED.
At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Demonstrated guest-service, professional communication, active-listening, and personalized-assistance skills.
Ability to build client relationships, understand client needs, resolve issues, and coordinate across locations.
Analytical and problem-solving ability, including analyzing revenue and payroll, identifying discrepancies, and improving operational efficiency and accuracy.
Training and leadership skills, including hands-on coaching, team building, and promoting accountability, communication, and employee engagement.
Payroll management skills, including scheduling and overtime control to optimize labor costs.
Clear communication and reporting skills, including communication with operations, HR, internal departments, external vendors, clients, and team members.
Ability to perform the essential duties satisfactorily; reasonable accommodation may be made for individuals with disabilities.

Nice To Haves

Additional training or certifications in leadership or business management are beneficial.

Responsibilities

Serve as the primary contact for assigned properties, meet contractual obligations, address concerns, maintain communication, and strengthen client partnerships.
Manage scheduling, staffing, quality assurance, site visits, equipment, and operational processes to maintain smooth and consistent service.
Monitor site revenue, payroll, and expenses; identify trends or irregularities; and work with the Regional Director on cost control and record-keeping.
Recruit, train, and coach hourly associates, set performance expectations, model professionalism, and enforce company policies.
Provide management with regular reports and updates on progress, challenges, and account needs.
Use personal devices as needed to coordinate during emergencies or urgent situations.
Involve staff in planning, decision-making, and process improvement; take responsibility for team performance; provide feedback; and support employee development.
Seek and apply feedback from internal and external customers and continuously improve processes, services, and supervisory skills.
Perform valet duties when needed.
Attend required staff meetings and complete assigned training modules in a timely manner.
Work flexible hours when needed and travel occasionally for financial reviews, audits, or corporate meetings.
Perform other tasks as assigned to support operational and financial objectives.