SHIFT MANAGER

Ace Parking•Menlo Park, CA

11d•$28 - $30

About The Position

ACE Parking is seeking a dedicated, enthusiastic shift supervisor to lead and inspire a valet team in the hospitality service industry. The role is responsible for the smooth operation of daily activities and for providing guests with exceptional service. The Shift Manager oversees the safety and security of guests’ vehicles, supervises and coaches employees, maintains shift documentation and accurate vehicle and key records, helps coordinate schedules, and ensures compliance with company policies and health and safety regulations. The position also serves as a primary guest contact, resolves concerns, maintains an organized valet area, and contributes to profitability through efficient parking-space and staffing management and control of labor costs. The company describes itself as a privately held parking management company with more than 75 years in business, emphasizing respect, courtesy, community, loyalty, humility, and a shared culture and values. Compensation is $28.00–$30.00 per hour.

Requirements

1–2 years of experience as a supervisor.
Strong leadership and communication skills.
Previous valet or customer service experience.
Proficiency in managing and coordinating a team.
Ability to remain calm and effective in high-pressure situations.
Excellent problem-solving and decision-making abilities.
Attention to detail and organization.
Physical ability to move quickly and lift items up to 50 pounds.

Responsibilities

Take full accountability for the safety and security of guests’ vehicles and their responsible handling by the valet team.
Supervise and motivate employees during the assigned shift.
Maintain and update shift reports and other required documentation.
Maintain accurate records of parked vehicles and key management in accordance with established policies and procedures.
Assist with scheduling and organizing employee work schedules.
Ensure compliance with company policies, procedures, and health and safety regulations.
Set clear expectations and provide regular feedback to foster accountability among valet team members.
Facilitate clear communication and coordination within the valet team.
Serve as the main point of contact for guests and promptly and professionally address inquiries, concerns, and feedback.
Collaborate with supervisors and management on service, problem-solving, and operational improvements.
Train new employees and provide ongoing coaching and feedback.
Build camaraderie within the valet team and support team members during peak periods or when additional assistance is needed.
Ensure the valet team provides exceptional customer service and a memorable guest experience.
Monitor and maintain the cleanliness and organization of the valet area.
Resolve customer complaints and issues to support customer satisfaction.
Seek opportunities to improve customer satisfaction and restaurant performance.
Contribute to profitability by efficiently managing parking spaces, optimizing staffing levels, and minimizing operational costs.
Monitor and control labor costs and implement cost-saving measures.