Shift Manager

AES Restaurant Group•Catlettsburg, KY

11d

About The Position

As a Shift Manager at AES Restaurant Group, LLC, you oversee restaurant operations and direct team members during assigned shifts to ensure outstanding service and guest satisfaction. You have full accountability for restaurant operations during shifts when management is not present. You work with the General Manager and Assistant Manager to achieve performance goals in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety. The role uses AES systems and tools, including the Systems Board and RTI Task Lists, and requires compliance with government regulations, employment law, food safety requirements, operations policies, and accounting controls. AES Restaurant Group is an Arby’s franchisee based in Northern Indiana, operating restaurants across 344 locations in 20 states. The company describes itself as goal-oriented and offers opportunities to develop skills. Its stated values center on the idea that “Attitude Equals Success.”

Requirements

Must have a reliable vehicle and valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Ability to communicate with and treat others respectfully.
Coaching and developing others.
Emotional resilience and patience.
Leadership ability.
Ability to work in a fast-paced environment and think on your feet.
High standards of integrity and customer satisfaction.
P&L management, operations management, restaurant management, and management of food and labor costs.

Responsibilities

Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems to run the restaurant across shifts.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager to achieve performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Use systems and tools, including the Systems Board and RTI Task Lists.
Follow government regulations, employment law, food safety requirements, and operations policies, and implement accounting controls.
Oversee restaurant operations and direct team members during assigned shifts.
Maintain full accountability for restaurant operations when management is not present.