Shift Manager

AES Restaurant Group•Goshen, IN

12d

About The Position

AES Restaurant Group, LLC, a franchisee of Arby’s operating restaurants across 344 locations in 20 states, is hiring a Shift Manager. The Shift Manager oversees restaurant operations and directs team members during assigned shifts to provide outstanding service and guest satisfaction. This role has full accountability for restaurant operations during shifts when management is not present and works with the General and Assistant Managers to achieve strong operational, guest satisfaction, service, and financial results. The position supports team training and coaching, uses AES systems and tools to run the restaurant, and implements restaurant controls, particularly for cash and inventory. The Shift Manager is expected to follow applicable government regulations, employment law, food safety requirements, operational policies, and accounting controls. AES describes itself as goal oriented and offers opportunities to develop skills. AES Restaurant Group offers part-time shifts, health insurance, PTO, and an employee rewards and recognition program. The company is an equal opportunity employer, will consider reasonable accommodations for qualified applicants with disabilities in accordance with applicable law, and participates in E-Verify.

Requirements

Have a reliable vehicle and a valid driver’s license.
Be ServSafe certified or capable of obtaining certification.
Be able to work in warm and cold temperatures.
Be able to stand for 8–10 hours.
Be able to lift up to 50 pounds.
Be able to climb ladders for general maintenance.
Be able to bend, squat, twist, pull, and reach.
Demonstrate respectful communication, coaching and developing others, emotional resilience and patience, leadership, and the ability to work in a fast-paced environment and think on one’s feet.
Maintain high standards of integrity and customer satisfaction.
Have P&L management, operations management, restaurant management, and food and labor cost management capabilities.

Responsibilities

Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems and tools to operate the restaurant across shifts, including the Systems Board and RTI Task Lists.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager to achieve goals in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Follow government regulations, employment law, food safety requirements, and operational policies.
Implement accounting controls.