Assistant Valet Account Manager - Petersburg VA

Parking Management•Petersburg, VA

4d•Onsite

About The Position

The Assistant Valet Account Manager supports the Account Manager in the daily operation of an assigned valet account at hospitality properties in Petersburg, Virginia. The role covers guest service, hiring and associate development, operational supervision, revenue controls, payroll review, claims prevention, and safety. It also provides hands-on shift support, including safely parking and retrieving vehicles, while maintaining strong relationships with associates and client contacts. The position is full-time, with a schedule that may include evenings, weekends, holidays, and other hours based on operational needs. The role is classified as exempt subject to confirmation that it satisfies applicable salary and duties requirements. The annual base salary range is $40,000–$42,000. Work takes place indoors and outdoors at valet properties, including driveways, garages, parking lots, and on-site offices. Eligible employees may receive benefits that vary by employment status, plan eligibility, and applicable plan terms.

Requirements

High school diploma or GED required.
Valid driver’s license and reliable transportation required.
Maintain an acceptable motor vehicle record under PMC policy, including no more than three moving violations within a three-year period.
Meet applicable background-screening requirements consistent with company policy and applicable law.
Complete required PMC training and any applicable internal certifications.
Ability to perform essential duties satisfactorily, with or without reasonable accommodation.
Strong guest service and communication skills, including active listening, anticipating guest needs, and resolving concerns professionally.
Ability to review revenue and payroll data, resolve discrepancies, and improve operational efficiency.
Ability to observe traffic and surroundings for safety.

Nice To Haves

At least one year of supervisory experience in customer service or hospitality preferred.
Relevant management or leadership training or certifications preferred.

Responsibilities

Coordinate daily valet operations, including safe vehicle parking and retrieval, secure key handling, and hands-on shift support.
Reinforce safety procedures to help prevent vehicle damage and associate injuries.
Assist with interviewing, hiring, onboarding, and required training.
Coach associates, develop future leaders, and promote teamwork and internal advancement.
Monitor guest service and uniform standards, provide performance feedback, and administer fair, documented progressive discipline under the Account Manager’s guidance.
Communicate with associates and client contacts, resolve guest and operational concerns, and use feedback to improve service and support account retention.
Audit weekly timecards, clock punches, reported tips, minimum wage adjustments, and vehicle counts; resolve discrepancies, submit timely reports, and enforce revenue procedures.
Implement company initiatives, involve staff in process improvement, and support team accountability.
Participate in assigned on-call coverage and address urgent staffing, service, and safety needs.
Work flexible hours, including evenings, weekends, and holidays, as required.
Attend required meetings and training, travel occasionally for account support or company business, and perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan
Supplemental life and critical-illness insurance
Bonus opportunities based on annual outlined goals
Paid vacation/PTO
Paid training
Leadership-development opportunities
Tuition assistance through Bellevue University of up to $5,250 annually
Nationwide employee discounts through Perks at Work
Reimbursement for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, in accordance with policy and applicable law
Company-issued equipment may be provided when applicable