Assistant Valet Account Manager - Petersburg

Parking Management Company•Petersburg, VA

5d•$40,000 - $42,000•Onsite

About The Position

The Assistant Valet Account Manager supports the Account Manager in the daily operation of an assigned valet account. The role includes guest service, staff hiring and development, operational supervision, revenue controls, payroll review, claims prevention, and safety. It also provides hands-on shift support, including safe vehicle parking and retrieval, while maintaining strong relationships with associates and client contacts. The position is based at multiple hospitality properties in the specified city. Work takes place indoors and outdoors at valet properties, including driveways, garages, parking lots, and on-site offices, with exposure to vehicle traffic and varying weather. Administrative duties involve computer and telephone use. The role may require a mobile phone for work communications and company applications; PMC will reimburse necessary and reasonable business expenses under its policies and applicable law. The role is full-time. Schedules may include evenings, weekends, holidays, and other hours based on operational needs. The position includes assigned on-call coverage, occasional travel for account support or company business, and other duties as assigned. PMC intends to classify the position as exempt, subject to applicable salary, duties, authority, and independent-judgment requirements. A high school diploma or GED is required. A valid driver’s license and reliable transportation are required, along with an acceptable motor vehicle record under PMC policy and satisfaction of applicable background-screening requirements. Benefits may be available to eligible employees and vary by employment status and plan terms.

Requirements

High school diploma or GED.
Ability to perform essential duties satisfactorily, with or without reasonable accommodation.
Strong guest service and communication skills, including active listening, anticipating guest needs, and resolving concerns professionally.
Ability to review revenue and payroll data, resolve discrepancies, and improve operational efficiency.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record in accordance with PMC policy, including no more than three moving violations within a three-year period.
Meet applicable background-screening requirements consistent with company policy and applicable law.
Complete required PMC training and any applicable internal certifications.
Ability to work evenings, weekends, holidays, and other hours based on operational needs; participate in assigned on-call coverage.
Ability to travel occasionally for account support or company business.

Nice To Haves

At least one year of supervisory experience in customer service or hospitality.
Relevant management or leadership training or certifications.

Responsibilities

Coordinate daily valet operations, including safe vehicle parking and retrieval, secure key handling, and hands-on shift support; reinforce safety procedures to help prevent vehicle damage and associate injuries.
Assist with interviewing, hiring, onboarding, and required training; coach associates, develop future leaders, and promote teamwork and internal advancement.
Monitor guest service and uniform standards, provide performance feedback, and administer fair, documented progressive discipline under the Account Manager’s guidance.
Communicate with associates and client contacts, resolve guest and operational concerns, and use feedback to improve service and support account retention.
Audit weekly timecards, clock punches, reported tips, minimum wage adjustments, and vehicle counts; resolve discrepancies, submit timely reports, and enforce PMC’s revenue procedures.
Implement company initiatives, involve staff in process improvement, and support team accountability.
Participate in assigned on-call coverage and address urgent staffing, service, and safety needs; work flexible hours, including evenings, weekends, and holidays, as required.
Attend required meetings and training, travel occasionally for account support or company business, and perform other duties as assigned.

Benefits

Medical, dental, and vision insurance for eligible employees, subject to applicable plan terms.
401(k) plan.
Supplemental life and critical-illness insurance.
Bonus opportunities based on annual outlined goals.
Paid vacation/PTO.
Paid training.
Leadership-development opportunities.
Tuition assistance through Bellevue University of up to $5,250 annually.
Nationwide employee discounts through Perks at Work.
Reimbursement for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, in accordance with policy and applicable law.
Company-issued equipment may be provided when applicable.