Assistant Valet Account Manager - Wilmington, DE

Parking Management • Wilmington, DE

1d • Onsite

About The Position

The Assistant Valet Account Manager supports the Account Manager in the daily operation of an assigned valet account. The role includes guest service, staff hiring and development, operational supervision, revenue controls, payroll review, claims prevention, and safety. It also provides hands-on shift support as needed, including safe vehicle parking and retrieval, while maintaining strong relationships with associates and client contacts.

Work takes place indoors and outdoors at valet properties, including driveways, garages, parking lots, and on-site offices, with exposure to vehicle traffic and varying weather. Administrative duties include computer and telephone use. The position may require a mobile phone for work-related communication and access to company applications. PMC will reimburse necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, in accordance with company policy and applicable law. Company-issued equipment may be provided when applicable.

PMC intends to classify this position as exempt from overtime requirements, subject to applicable salary, duties, authority, and independent-judgment requirements. Employment is at will except where applicable law or a binding agreement provides otherwise. PMC is an equal opportunity employer.

Requirements

• High school diploma or GED required.
• A valid driver’s license and reliable transportation are required.
• Maintain an acceptable motor vehicle record under PMC policy, including no more than three moving violations within a three-year period.
• Must meet applicable background-screening requirements consistent with company policy and applicable law.
• Complete required PMC training and any applicable internal certifications.
• Strong guest service and communication skills, including active listening, anticipating guest needs, and resolving concerns professionally.
• Ability to review revenue and payroll data, resolve discrepancies, and improve operational efficiency.
• Ability to perform essential duties satisfactorily, with or without reasonable accommodation.
• Ability to observe traffic and surroundings is essential for safety.

Nice To Haves

• At least one year of supervisory experience in customer service or hospitality preferred.
• Relevant management or leadership training or certifications preferred.

Responsibilities

• Coordinate daily valet operations, including safe vehicle parking and retrieval, secure key handling, and hands-on shift support.
• Reinforce safety procedures to help prevent vehicle damage and associate injuries.
• Assist with interviewing, hiring, onboarding, and required training.
• Coach associates, develop future leaders, and promote teamwork and internal advancement.
• Monitor guest service and uniform standards, provide performance feedback, and administer fair, documented progressive discipline under the Account Manager’s guidance.
• Communicate with associates and client contacts, resolve guest and operational concerns, and use feedback to improve service and support account retention.
• Audit weekly timecards, clock punches, reported tips, minimum wage adjustments, and vehicle counts.
• Resolve discrepancies, submit timely reports, and enforce PMC’s revenue procedures.
• Implement company initiatives, involve staff in process improvement, and support team accountability.
• Participate in assigned on-call coverage and address urgent staffing, service, and safety needs.
• Work flexible hours, including evenings, weekends, and holidays, as required.
• Attend required meetings and training, travel occasionally for account support or company business, and perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance for eligible employees, subject to plan terms.
• 401(k) plan for eligible employees, subject to plan terms.
• Supplemental life and critical-illness insurance for eligible employees, subject to plan terms.
• Bonus opportunities based on annual outlined goals.
• Paid vacation/PTO available to this position.
• Paid training.
• Leadership-development opportunities.
• Tuition assistance through Bellevue University of up to $5,250 annually.
• Nationwide employee discounts through Perks at Work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED