Operations Manager - Chicago, Illinois

LAZ Parking Chicago•Chicago, IL

19h

About The Position

The Operations Manager supports the General Manager with oversight of the financials and operations of an assigned portfolio to ensure professional parking management. The role supports company programs and initiatives and the needs of operational teams. This posting represents opportunities across multiple silos within LAZ Parking’s Chicago operations. The Operations Manager develops client relationships, supports business retention and business development, manages budgets and financial and operational reporting, and ensures contractual requirements and service expectations are met. The role leads and develops employees, supports the opening of new locations, and coordinates operations across the assigned portfolio.

Requirements

Bachelor’s degree or equivalent work experience.
At least 3 years of experience in a management role.
Commercial and hospitality industry experience.
Parking management experience across multiple locations.
Knowledge of Excel, Word, PowerPoint, and general Microsoft Office applications.
Ability to seek improvement and foster idea sharing and creative problem-solving.
Strong customer service skills.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate challenges and lead others in overcoming them.
Ability to encourage open expression of ideas and opinions.
Excellent team-building and interpersonal skills.
Ability to work independently and multitask.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Willingness to work in outdoor elements including heat, wind, snow, and rain.
Ability to lift, push, and pull at least 50 pounds; stand and walk for extended periods; and bend, stoop, squat, and lift frequently throughout a shift.

Responsibilities

Develop client relationships and support business retention.
Help maximize revenue, manage expenses, and customer satisfaction while maintaining service thresholds and initiatives aligned with client expectations.
Assist the region with business development, proposals, presentations, and transitions for new locations.
Lead, direct, and develop employees to achieve annual and periodic goals and initiatives, using LAZ Parking’s culture as a guide.
Identify high-potential employees to support organizational growth.
Plan and execute openings of new locations within the assigned portfolio.
Prepare budgets and monthly profit-and-loss reviews by location.
Understand, implement, and deliver requirements outlined in client contracts.
Prepare daily, weekly, monthly, and annual financial and operational reports as required.
Manage, plan, schedule, train, and direct Facilities Managers and Assistant Managers, including addressing applicable Collective Bargaining Agreement requirements.
Serve as a liaison to parking patrons and stakeholder groups affected by portfolio operations.
Review and edit proposed parking and maintenance agreements.
Monitor, review, and analyze market rate structures.
Implement and complete other projects, programs, and initiatives arising from portfolio operations.
Perform additional related duties as assigned.