Maintenance Manager - Chicago, Illinois

LAZ Parking Chicago•Chicago, IL

About The Position

The Maintenance Manager oversees all maintenance operations under the direction of the Assistant General Manager or General Manager, ensuring professional maintenance management through procedures and preventive maintenance for equipment. The role supports LAZ Parking’s employee-focused servant leadership culture and company programs while addressing the needs of operational teams at assigned locations. It includes leading and developing employees, managing payroll processes, coordinating equipment maintenance and service, maintaining inventory and repair records, supporting operational efficiency and customer satisfaction, and preparing financial and operational reports. The position may also involve labor contract management and compliance with Collective Bargaining Agreements.

Requirements

Bachelor’s degree or equivalent work experience.
At least 4 years of experience in a management role.
At least 4 years of facility or equipment maintenance experience.
Knowledge of Excel, Word, PowerPoint, and general Microsoft Office applications.
Ability to seek improvement and foster idea sharing and creative problem-solving.
Strong customer service skills.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others through challenges.
Ability to encourage open expression of ideas and opinions.
Excellent team-building and interpersonal skills.
Ability to work independently and multitask.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Willingness to work in heat, wind, snow, rain, and other elements.
Ability to lift, push, and pull at least 50 pounds.
Ability to stand and walk for extended periods.
Ability to bend, stoop, squat, and lift frequently throughout a shift.

Nice To Haves

Parking industry experience is preferred but not required.

Responsibilities

Lead, direct, and develop employees to accomplish annual and periodic goals and initiatives while embodying LAZ Parking’s culture.
Identify high-potential employees to support the organization’s continued growth.
Process payroll, ensure timely sign-off on hours, coordinate with local payroll, and work with Human Resources on wage and hour compliance.
Prepare daily maintenance schedules for Equipment Service and ensure employees check equipment operations, paper supply, system clock accuracy, and general appearance.
Provide snow removal services.
Verify completion of scheduled daily assignments.
Ensure maintenance, equipment removal, and installation service requests are completed promptly and within operating agreement timelines.
Assist with maintaining an accurate inventory of parts and equipment.
Note and report safety conditions involving equipment or the workplace.
Coordinate with operations to communicate maintenance needs and changes in equipment levels.
Ensure housekeeping duties are performed efficiently.
Process and issue equipment repair and maintenance assignment requests and maintain repair logs.
Prepare daily, weekly, monthly, and annual financial and operational reports as required.
Maximize increased revenue, expense management, and customer satisfaction by maintaining service thresholds and initiatives aligned with client expectations.
Manage, plan, schedule, train, and direct Maintenance Managers, Maintenance Technicians, Maintenance Specialists, and Lot Cleaners, including compliance with applicable Collective Bargaining Agreements.
Implement and complete projects, programs, and initiatives arising from maintenance or assigned locations.
Participate in labor contract management where applicable.
Perform additional duties as assigned.