Manager, Operations, Chicago
About The Position
The Operations Manager oversees and directs the operations function within the Chicago boutique. This role is the expert on Standard Operating Procedures, systems, and tools, ensuring the smooth running of operations and supporting an elevated client experience. The Operations Manager works closely with Boutique Leaders by sharing critical business knowledge and leads operationally aligned staff through coaching, development, and project work. The position requires in-store presence to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service that drives business results. The role manages a budget and forecasts expenditures for a multifaceted boutique. A flexible schedule is required, including the ability to work late nights, weekends, and some holidays.
Requirements
- Minimum 5 years of related experience.
- Ability to thrive in a team environment and work collaboratively.
- Understanding of and passion for client experience.
- Excellent communication skills.
- Passion for CHANEL, its history and product offerings, and its commitment to social and cultural initiatives.
- Curiosity and desire to learn and grow professionally within CHANEL.
- Ability to lift 15 lbs.
- Flexible schedule with ability to work late nights, weekends, and some holidays.
- In-store presence is required.
Nice To Haves
- Bachelor’s degree preferred.
- Foreign language skills preferred but not required.
Responsibilities
- Oversee all boutique operational functions, including inventory control, shipping and receiving, alterations, facilities management, security, resource planning and staffing, compliance, and expense management.
- Collaborate with the Home Office Retail Operations team to develop and execute strategic initiatives that increase operational efficiency.
- Lead, coach, and inspire operationally aligned staff to deliver flawlessly.
- Foster a positive working environment and a culture of feedback, diversity, mutual respect, and teamwork.
- Serve as the boutique team’s expert resource on Standard Operating Procedures, systems, and tools.
- Lead the team through projects and take initiative.
- Manage the boutique budget and forecast expenditures.
- Develop and coach teams in person, uphold boutique image and operational standards, and deliver elevated client service to drive business results.
Benefits
- Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
- Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com Membership.
- Paid vacation, holidays, sick days, and volunteer days.
- 401(k) and other incentives.
- Medical, dental, and vision coverage; MDLIVE virtual care; One Medical; Flexible Spending Accounts for health care and dependent care; Health Savings Account; and Employee Assistance Program.
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.
- Employees are encouraged to take annual time off to volunteer through CHANEL Community, and CHANEL matches employee donations to select charitable organizations.
- In-house onboarding and leadership development programs, coaching, and online and live classes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
