Parking Manager

Ace Careers Website•Atlanta, GA

10d

About The Position

The Parking Manager oversees day-to-day parking operations and manages a team of parking attendants, providing guidance and support to ensure work meets established standards. The role is responsible for staffing, training, scheduling, performance management, operational procedures, cash handling, parking facilities and equipment, safety, customer service, financial performance, and communication with staff and property management. The manager is also expected to promote professionalism, accountability, teamwork, and a supportive work environment while identifying opportunities to improve service quality and profitability.

Requirements

Bachelor’s degree or equivalent education and experience.
At least 5 years of parking or transportation management experience.
Strong leadership and management skills.
Excellent communication and interpersonal abilities.
Ability to lift heavy items weighing up to 50 pounds.

Nice To Haves

Financial acumen.

Responsibilities

Manage day-to-day operations and ensure adherence to established procedures and standards.
Plan personnel utilization; interview and select staff; oversee training, supervision, performance reviews, policy compliance, and compliance with laws and regulations.
Develop and implement operational procedures to improve efficiency and customer service.
Oversee daily cash-handling procedures and submit accurate collection reports.
Manage and maintain parking equipment and facilities, including gate arms, parking systems, booths, and signage; oversee maintenance, damage control, cleanliness, and appearance.
Recruit, hire, train, and schedule staff; provide performance feedback and conduct evaluations.
Promote professionalism, accountability, and exceptional customer service among team members.
Maintain a safe environment for employees and guests, including vehicle safety and traffic control.
Monitor revenue, expenses, and labor costs; implement cost-control measures while maintaining service quality.
Identify revenue-growth opportunities through promotions, pricing strategies, or additional services, and analyze financial data to improve profitability.
Set and track operational efficiency, customer service, and financial performance metrics; meet or exceed established targets.
Train and motivate staff to deliver exceptional customer service; address customer inquiries, concerns, and complaints promptly and professionally.
Assess service quality and customer feedback, and take corrective actions to improve service.
Foster clear communication within the team and with other departments; coordinate with property management to support a seamless guest experience.
Conduct regular staff meetings to share information and gather input.
Create a positive, supportive, and inclusive team environment; encourage work-life balance and provide opportunities for professional growth.