Parking Facility Manager

ABM•Austin, TX

About The Position

The Parking Facility Manager supervises and coordinates ABM Facilities Services employees who provide parking services. The position assists with oversight of parking operations, including staffing, facility management, revenue optimization, and customer service. It requires leadership, strategic thinking, and a focus on delivering service to clients and patrons. The manager develops and supports quality-management, safety, and personnel-administration practices; promotes positive relationships with employees and customers; and supports training, budgeting, vendor oversight, cost management, reporting, and business-development activities. The role reports daily to the ABM Branch Manager and organizational executive levels and interacts with administrative, human resources, financial, quality-control, and safety departments. The position also supports strategic planning, staff training and scheduling, day-to-day facility operations, parking-policy enforcement, revenue management, and customer-service improvements. Pay is listed as $65,000–$75,000, with the specific offer varying by experience, skills, abilities, geographic location, and market alignment. ABM offers a comprehensive benefits package; details are available through ABM Employee Benefits.

Requirements

Minimum of 2–3 years of experience in parking operations leadership and/or valet operations, preferably in facility management or hospitality.
Strong leadership and team-building skills, including the ability to motivate and empower employees.
Excellent analytical and problem-solving abilities, with a track record of driving operational efficiency and performance.
Proficiency in parking management software systems and technology solutions.
Exceptional communication and interpersonal skills, with the ability to interact effectively with clients, employees, and stakeholders at all levels.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Develop, implement, direct, and support best practices, ABM policies and standards in quality management, site and job safety, and personnel administration.
Promote positive employer, employee, and customer relationships and interactions.
Implement employee training and skill-enhancement programs and structured disciplinary procedures.
Maintain positive customer relations from property-management level through senior-executive level.
Support budget preparation and vendor/contractor oversight, help manage costs, and identify and institute cost-saving projects.
Provide ongoing oversight and support for ABM administrative, budgetary, and financial procedures, processes, and standards.
Develop and submit professional written reports, surveys, and correspondence in a timely manner.
Support and assist in developing new business opportunities for ABM.
Report daily to the ABM Branch Manager and organizational executive levels, and interact with administrative, human resources, financial, quality-control, and safety departments.
Adhere to and enforce location initiatives to optimize parking operations and drive revenue growth.
Ensure parking-team performance goals and objectives align with organizational objectives and client expectations; monitor KPIs and financial metrics to identify areas for improvement.
Train parking attendants, the valet lead, and support staff; provide ongoing coaching and training opportunities.
Assist with staffing schedules and assignments to ensure adequate coverage and efficient facility operations.
Assist with day-to-day parking facility operations, including entrance and exit management, valet, traffic-flow optimization, and maintenance activities.
Enforce parking policies, regulations, and safety protocols for patrons and staff.
Coordinate with maintenance and janitorial teams to address facility maintenance and cleanliness issues.
Audit, review, and enforce parking payment systems and procedures, including cash handling, credit-card processing, and mobile payment options.
Analyze revenue trends and performance data to identify revenue-enhancement and cost-optimization opportunities.
Foster a customer-centric culture and ensure staff provide courteous, efficient service.
Address customer inquiries, complaints, and escalations promptly and professionally.
Implement service-improvement initiatives based on customer feedback and satisfaction surveys.
Perform other related duties incidental to the work described and other duties as assigned or requested.