Parking Facility Manager

ABM US•Austin, TX

21h•$65,000 - $75,000

About The Position

The Parking Facility Manager supervises and coordinates the work of ABM Facilities Services employees providing parking services. The role assists in overseeing all aspects of parking operations, including staffing, facility management, revenue optimization, and customer service. It calls for strong leadership and strategic thinking, with a focus on providing exceptional service to clients and patrons. The manager develops, implements, directs, and supports ABM best practices, policies, and standards in quality management, job and site safety, and personnel administration. The role supports positive employer, employee, and customer relationships; implements employee training and skill-enhancement programs; and provides structured disciplinary procedures. It maintains customer relations from property-management staff through senior executives, supports budget preparation and vendor or contractor oversight, manages costs, and identifies cost-saving projects. The position provides ongoing oversight and support for ABM administrative, budgetary, and financial procedures, processes, and standards. It prepares and submits professional reports, surveys, and correspondence on time and assists in developing new business opportunities. The manager reports daily to the ABM Branch Manager and organizational executive levels, and works with administrative, human resources, financial, quality control, and safety departments.

Requirements

Minimum of 2–3 years of experience in parking operations leadership and/or valet operations, preferably in facility management or hospitality.
Strong leadership and team-building skills, including the ability to motivate and empower employees.
Strong analytical and problem-solving abilities, with a track record of driving operational efficiency and performance.
Proficiency in parking management software systems and technology solutions.
Excellent communication and interpersonal skills, with the ability to interact effectively with clients, employees, and stakeholders at all levels.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Develop, implement, direct, and support ABM best practices, policies, and standards for quality management, job and site safety, and personnel administration.
Promote positive employer, employee, and customer relationships and interactions.
Implement employee training and skill-enhancement programs and structured disciplinary procedures.
Maintain positive customer relations from the property-management level through senior executives.
Support budget preparation and oversee vendors and contractors; help manage costs and identify and implement cost-saving projects.
Oversee and support ABM administrative, budgetary, and financial procedures, processes, and standards.
Develop and submit professional reports, surveys, and correspondence in a timely manner.
Support and assist in developing new business opportunities for ABM.
Report daily to the ABM Branch Manager and organizational executive levels, and interact with administrative, human resources, financial, quality control, and safety departments.
Enforce location initiatives to optimize parking operations and drive revenue growth.
Ensure parking-team performance goals and objectives are met and aligned with organizational objectives and client expectations.
Monitor key performance indicators and financial metrics to track progress and identify areas for improvement.
Train parking attendants, valet leads, and support staff, fostering excellence and accountability; provide ongoing coaching and training.
Assist with staffing schedules and assignments to ensure adequate coverage and efficient facility operations.
Assist with daily parking facility operations, including entrance and exit management, valet, traffic flow, and maintenance activities.
Enforce parking policies, regulations, and safety protocols for patrons and staff.
Coordinate with maintenance and janitorial teams to address facility maintenance and cleanliness issues promptly.
Audit, review, and enforce parking payment systems and procedures, including cash handling, credit card processing, and mobile payments.
Analyze revenue trends and performance data to identify revenue-enhancement and cost-optimization opportunities.
Foster a customer-centric culture and ensure staff provide courteous, efficient service.
Address customer inquiries, complaints, and escalations promptly and professionally.
Implement service improvements based on customer feedback and satisfaction surveys.
Perform other related duties incidental to the work described and other duties as assigned or requested.