Parking Facility Manager

Legacy Parking•Atlanta, GA

10d

About The Position

Legacy Parking is seeking a hands-on, highly motivated Location / Facility Manager to lead day-to-day operations at a location account in Atlanta. Accounts may include office complexes, mixed-use properties, and municipal portfolios. The manager serves as Legacy Parking’s primary representative to property management, tenants, security, and visitors, ensuring the operation runs effectively, financial results are sound, and issues are addressed proactively. This position is intended for an experienced parking operator with knowledge of facility operations, PARCS equipment, and P&L management. The manager oversees daily operations in accordance with Legacy standards and client contract requirements; manages, troubleshoots, and optimizes PARCS equipment and software; and coordinates vendor service, upgrades, and integrations. The role is accountable for facility cleanliness, safety, maintenance, customer experience, revenue growth, expense control, pricing recommendations, financial and operational reporting, budgets, forecasts, cash controls, deposits, and revenue audits. The manager is the primary contact for property managers, clients, and customers, resolves issues professionally, and builds relationships that support account retention and growth. The position also recruits, trains, and leads a team that may include Assistant Managers and Team Leaders; oversees talent development, scheduling, payroll, timekeeping, and employee relations; works with HR on wage-and-hour compliance; and leads assigned special projects.

Requirements

At least 2 years of management experience in parking operations.
Hands-on experience with PARCS systems, such as FlashParking, TIBA, ParkChirp, or similar, including equipment troubleshooting, reporting, and vendor coordination.
Proven experience managing staff, scheduling, budgets, and P&L accountability.
Working knowledge of cash-handling controls, revenue reconciliation, and audit procedures.
Strong written and verbal communication skills.
Proficiency in Microsoft Office and ability to learn new technology platforms quickly.

Nice To Haves

Bachelor’s degree.
Experience with parking reservation, permit, or mobile payment platforms and LPR technology.
Multi-site or large-garage management experience.
Experience managing client relationships with property managers or ownership groups.

Responsibilities

Own daily operations across assigned locations in accordance with Legacy standards and client contract requirements.
Manage, troubleshoot, and optimize PARCS equipment and software, coordinating vendor service, upgrades, and integrations.
Keep facilities clean, safe, and well maintained, and recommend improvements to the customer experience.
Grow revenue and control expenses through operating decisions.
Monitor market rates and competitor pricing, and recommend pricing strategies.
Prepare and review daily, weekly, monthly, and annual financial and operational reports.
Partner with the General Manager on budgets, forecasts, and status reports.
Enforce cash-control and revenue-audit procedures, reconcile daily deposits, and guard against revenue leakage or theft.
Act as the primary point of contact for property managers, clients, and customers.
Resolve issues quickly and professionally and proactively address emerging problems.
Build relationships that support account retention and growth.
Recruit, train, and lead a team that includes Assistant Managers and Team Leaders.
Identify high-potential employees and develop them for future opportunities.
Manage scheduling, payroll, and timekeeping accuracy, working with HR on wage-and-hour compliance.
Handle employee relations fairly and consistently.
Lead special projects and initiatives as assigned.