Parking Operations Manager
About The Position
The Parking Operations Manager, also identified in the posting as Account Manager, is responsible for all aspects of the location’s operation, including shuttle fleet management, self-parking, valet services, and oversight of the location team. The role calls for management experience in parking, customer service, and/or hospitality, with parking industry experience and a hospitality focus described as assets. The position is on-site in Ft. Lauderdale, Florida, and is full-time. It offers an annual salary of $70,000–$95,000, commensurate with experience, plus potential incentive bonuses of up to 15% of salary. The schedule is flexible and may require weekend and holiday work, as well as responding to operational issues after normal business hours.
Requirements
- Management experience in the parking, customer service, and/or hospitality industries.
- Progressive management experience overseeing front-line teams.
- Impeccable conversational and written communication skills.
- Excellent computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.
- Ability to work a flexible schedule that may include weekends and holidays.
- Organized, honest, thoughtful, trustworthy, loyal, dependable, self-sufficient, resourceful, and decisive approach to work.
Nice To Haves
- Previous parking industry experience.
- A hospitality focus.
- Established experience with scheduling and payroll.
- Bachelor’s degree with a concentration in business; helpful but not required.
Responsibilities
- Develop and train supervisors and line-level employees.
- Review and approve work schedules to ensure adequate coverage while minimizing expenses.
- Develop and maintain strong client relations and attend client meetings.
- Assist supervisors with customer complaints and day-to-day operational issues.
- Manage and submit employee, operations, and payroll reports.
- Oversee the customer service program to ensure customer satisfaction.
- Develop budgets and monitor financials to meet business goals.
- Review and evaluate audits to ensure revenue control integrity.
- Ensure compliance with company policies and procedures and those of the client.
- Respond to operational issues when needed, including at times after normal business hours.
- Maintain high professional and ethical standards for the organization and its client.
- Oversee location operations, including shuttle fleet management, self-parking, and valet services.
Benefits
- Potential incentive bonus of up to 15% of salary.
- Free parking while working at assigned Propark location(s).
- Career growth opportunities and promotion from within.
- Time off allowances, including holidays, vacation, wellness time, and an extra day off for a birthday.
- Internal training and learning opportunities through Propark Think.
- Medical, dental, and vision coverage, plus eight supplemental insurances, including pet insurance.
- Free and confidential employee assistance program available to employees and their families 24/7.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
