Working Manager - Parking Operations
About The Position
The Working Manager is responsible for all aspects of parking operations, including shuttle fleet management, self-parking, valet services, and oversight of the location team. The role includes developing and training supervisors and line-level employees, maintaining client relationships, overseeing customer service, managing operational and payroll reporting, and monitoring budgets and revenue controls. The position may require responding to operational issues after normal business hours and working weekends and holidays. The role is based in New Rochelle, New York, and is listed as full-time, Monday through Friday, with remote, hybrid, and in-office modalities.
Requirements
- Management experience in the parking, customer service, and/or hospitality industries.
- Progressive management experience overseeing frontline teams.
- Impeccable conversational and written communication skills.
- Excellent computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.
- Ability to work a flexible schedule that may include weekends and holidays.
- Organized, honest, thoughtful, trustworthy, loyal, dependable, self-sufficient, resourceful, and decisive approach to work.
Nice To Haves
- Previous parking industry experience; hospitality focus is an asset.
- Experience with scheduling and payroll.
- A bachelor’s degree with a concentration in business; helpful but not required.
Responsibilities
- Develop and train supervisors and line-level employees.
- Review and approve work schedules to ensure adequate coverage while minimizing expenses.
- Develop and maintain strong client relations and attend client meetings.
- Assist supervisors with customer complaints and day-to-day operational issues.
- Manage and submit employee, operations, and payroll reports.
- Oversee the customer service program to ensure customer satisfaction.
- Develop budgets and monitor financials to meet business goals.
- Review and evaluate audits to ensure integrity of revenue control.
- Ensure compliance with company policies and procedures, as well as client policies and procedures.
- Respond to operational issues when needed, including at times after normal business hours.
- Maintain high professional and ethical standards for the organization and client.
- Perform other duties as assigned based on operational needs.
- Oversee parking operations, including shuttle fleet management, self-parking, valet services, and the location team.
Benefits
- Free parking while working at assigned Propark locations.
- Flexible scheduling.
- Paid holidays.
- Wellness benefits according to city or state mandates.
- Free, confidential employee assistance program available to employees and families 24/7, including three free counseling sessions for each employee and each household family member.
- For full-time employees: paid vacation and an extra day off on their birthday.
- For full-time employees: benefits package including medical, HSA, FSA, dental, vision, six supplemental insurances, commuter benefits, pet insurance, and 401(k).
- The company offers seven paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a floating birthday holiday.
- The company promotes from within.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
