Parking Operations Manager
About The Position
The Parking Operations Manager is responsible for all aspects of the operation, including shuttle fleet management, self-parking, valet services, and oversight of the location team. The role is based in Cleveland, Ohio, and works in an office and field setting on a full-time, Monday-through-Friday schedule. The position may require work on weekends and holidays and may require responding to operational issues outside normal business hours. The manager develops and trains supervisors and line-level employees; oversees schedules, payroll and reporting; maintains client relationships; supports customer service and daily operations; and monitors budgets, financials, audits and compliance. The role is expected to maintain high professional and ethical standards for Propark Mobility and its client.
Requirements
- Management experience in the parking, customer service, and/or hospitality industries.
- Progressive management experience with front-line team oversight.
- Impeccable conversational and written communication skills.
- Excellent computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.
- Ability to work a flexible schedule that may include weekends and holidays.
- Organized, honest, thoughtful, self-sufficient, resourceful, decisive, trustworthy, loyal, and dependable approach to work.
Nice To Haves
- Previous parking industry experience; a hospitality focus is also a strong asset.
- Established experience with scheduling and payroll.
- A bachelor's degree with a concentration in business.
Responsibilities
- Develop and train supervisors and line-level employees.
- Review and approve work schedules to ensure adequate coverage while minimizing expenses.
- Develop and maintain strong client relations and attend client meetings.
- Assist supervisors in handling customer complaints and day-to-day operational issues.
- Manage and submit employee, operations, and payroll reports.
- Oversee the customer service program to ensure customer satisfaction.
- Develop budgets and monitor financials to meet business goals.
- Review and evaluate audits to ensure integrity of revenue control.
- Ensure compliance with company policies and procedures, as well as those of the client.
- Respond to operational issues when needed, including at times after normal business hours.
- Maintain the highest professional and ethical standards for the organization and its client.
- Oversee shuttle fleet management, self-parking, valet services, and the location team.
Benefits
- Incentive bonus potential up to 15% of salary.
- Free parking while working at assigned Propark location(s).
- Holidays, vacation, wellness time off, and an extra day off for the employee's birthday.
- Internal training and learning opportunities through Propark Think.
- Medical, dental, vision, and eight supplemental insurances, including pet insurance.
- Free and confidential employee assistance program providing support and resources to employees and their families 24/7.
- Career growth opportunities, with a stated preference for promoting from within.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
