Parking Operations Manager (Auxiliaries)

UTHealth Houston•Houston, TX

About The Position

The Parking Operations Manager organizes, maintains, and manages daily parking and valet services for the University of Texas Professional Building (UTPB) garage. The role supports efficient operations, excellent customer service, and compliance with departmental policies and procedures while serving employees, students, patients, and visitors. The position handles parking permits and access, customer inquiries, account transactions, financial documentation, system records, and administrative support. It works collaboratively with Parking Services staff, university departments, vendors, and other offices to address parking needs and resolve operational issues.

Requirements

Associate degree or equivalent required.
Five years of applicable experience required, preferably in the garage industry.
Strong customer service and communication skills.
Experience with parking operations and customer relations.
Proficiency in Microsoft Office, Excel, and administrative systems.
Ability to process parking permits, payroll deductions, and parking transactions.
Strong organizational and problem-solving skills.
Ability to work independently and as part of a team.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and/or up to 20 pounds constantly to move objects.

Responsibilities

Organize, maintain, and manage daily parking and valet operations for the UTPB garage.
Provide professional assistance to employees, students, patients, and visitors with questions about parking services, rates, policies, and procedures.
Assist with permit assignments, parking access, account updates, cancellations, renewals, and waitlist management.
Process parking applications, payroll deductions, payments, refunds, and account adjustments accurately and promptly.
Maintain and update parking records using T2 Flex and other departmental systems; monitor accounts and help resolve access and system issues.
Respond to email, phone, and in-person inquiries, and communicate parking policies, procedures, rates, and updates clearly.
Assist with revenue tracking, reconciliations, reporting, invoice processing, and accurate financial documentation.
Investigate and resolve parking-related concerns, including access card issues, permit discrepancies, billing questions, and customer complaints.
Maintain records, prepare reports, organize documentation, and assist with departmental projects and daily administrative responsibilities.
Collaborate with Parking Services staff, departments, vendors, and other university offices to support efficient parking operations.
Follow UTHealth Houston policies, parking regulations, departmental procedures, and applicable security requirements.