Parking Operations Manager

Propark Mobility • Santa Monica, CA

2d • Onsite

About The Position

The Parking Operations Manager is responsible for all aspects of the assigned location’s operation, including shuttle fleet management, self-parking, valet services, and oversight of the location team. The role includes developing and training supervisors and line-level employees, managing client relationships, supporting customer service, and addressing operational issues. The position is based in an office in Santa Monica, California, and is full-time. The schedule is flexible and may require work on weekends and holidays, as well as responding to operational issues outside normal business hours.

Requirements

• Management experience in the parking, customer service, and/or hospitality industries.
• Progressive management experience overseeing front-line teams.
• Impeccable conversational and written communication skills.
• Excellent computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.
• A flexible schedule that may require working weekends and holidays.
• Organized, honest, thoughtful, self-sufficient, resourceful, decisive, trustworthy, loyal, and dependable approach.

Nice To Haves

• Previous parking industry experience; a hospitality focus is also a strong asset.
• Established experience with scheduling and payroll.
• A bachelor’s degree with a concentration in business.

Responsibilities

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company policies and procedures, as well as those of the client.
• Respond to operational issues when needed, including at times outside normal business hours.
• Maintain the highest professional and ethical standards for the organization and the client.
• Oversee parking operations including shuttle fleet management, self-parking, and valet services.

Benefits

• Career growth opportunities and promotion from within.
• Free parking while working at assigned Propark locations.
• Incentive bonus potential up to 15% of salary.
• Paid holidays, vacation, wellness time, and an extra day off for the employee’s birthday.
• Medical, dental, vision, and eight supplemental insurance options, including pet insurance.
• Free and confidential employee assistance program available to employees and their families 24/7.
• Internal training and learning opportunities through Propark Think.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed