PARKING MANAGER

Ace Parking•Atlanta, GA

11d

About The Position

The Parking Manager oversees day-to-day parking operations and manages a team of parking attendants, providing guidance and support to ensure work meets established standards. The role combines staff leadership, operational oversight, financial performance management, facility and equipment upkeep, safety, and customer service. The manager is responsible for recruiting, hiring, training, scheduling, supervising, and evaluating staff; ensuring compliance with procedures, policies, laws, and regulations; and fostering accountability, professionalism, teamwork, and a supportive work environment. The role also monitors revenue, expenses, labor costs, and performance metrics, and develops operational and financial strategies to improve efficiency, service quality, and profitability. The position addresses guest concerns, monitors customer feedback, coordinates with property management and other departments, and ensures the parking area and its equipment and facilities are safe, clean, and well maintained. The ideal candidate has strong leadership and organizational skills and a passion for providing high-quality parking services.

Requirements

Bachelor’s degree or equivalent education and experience.
At least 5 years of parking or transportation management experience.
Strong leadership and management skills.
Excellent communication and interpersonal abilities.
Ability to lift items weighing up to 50 pounds.

Nice To Haves

Financial acumen.

Responsibilities

Manage day-to-day parking operations and ensure adherence to established procedures and standards.
Plan personnel utilization; interview and select staff; oversee training, supervision, policy compliance, performance reviews, and compliance with laws and regulations.
Develop and implement operational procedures to improve efficiency and customer service.
Oversee daily cash handling and submit accurate collection reports.
Manage and maintain parking equipment and facilities, including maintenance and damage control.
Recruit, hire, train, and schedule staff; provide regular feedback and conduct performance evaluations.
Promote accountability, professionalism, exceptional customer service, and teamwork among staff.
Maintain a safe environment for employees and guests, including vehicle safety and traffic control.
Oversee upkeep of gate arms, parking systems, booths, signage, and the cleanliness and appearance of the parking area.
Monitor revenue, expenses, labor costs, and other financial performance.
Implement cost-control measures while maintaining service quality and identify opportunities for revenue growth.
Analyze financial data and develop strategies such as optimizing staffing levels and pricing structures.
Set and track operational efficiency, customer service, and financial performance metrics; meet or exceed established targets.
Train and motivate staff to provide exceptional customer service.
Address customer inquiries, concerns, and complaints promptly and professionally.
Assess service quality using feedback and take corrective action to improve it.
Foster open communication within the team and with other departments; coordinate with property management.
Conduct regular staff meetings to share information and gather input.
Create a positive and supportive work environment, encourage work-life balance, and offer opportunities for professional growth.