Valet Guest Service Manager - Jackson MS

Parking Management Company•Jackson, MS

11d

About The Position

The Valet Guest Service Manager oversees daily operations at an assigned hospitality property or parking location. The role leads a safe, efficient, and guest-focused valet operation while maintaining strong client relationships, developing employees, managing staffing and labor expenses, monitoring financial performance, and ensuring compliance with company policies, contractual requirements, and applicable laws. The manager supervises assigned employees and provides scheduling, training, coaching, performance management, policy enforcement, and day-to-day operational direction. Valet duties may be performed when operationally necessary. The position involves work in indoor and outdoor settings, including hotels, parking facilities, valet lanes, garages, and office areas. It may involve exposure to moving vehicles, traffic, noise, and varying weather conditions. Local or other company-site travel may be required. The schedule is flexible according to account needs and may include occasional evenings, weekends, holidays, and extended hours. A high school diploma or equivalent and a valid driver’s license are required. At least three years of supervisory or management experience in a customer-service environment is preferred. Benefits for eligible employees may include medical, dental, and vision insurance, a 401(k) plan, paid time off, paid training, leadership-development opportunities, and tuition assistance. Bonus opportunities may also be available under the applicable plan.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Driving record meeting PMC standards for positions involving vehicle operation, with no more than three moving violations during the preceding three years.
Ability to travel between assigned work locations when required.
Ability to operate manual-transmission vehicles when required by the assigned property.
Strong leadership, coaching, and team-development skills.
Excellent guest-service and client-relationship skills.
Ability to prepare schedules and manage staffing and overtime.
Ability to review revenue, payroll, and expense information.
Strong organizational, analytical, and critical-thinking skills.
Effective verbal and written communication skills.
Ability to respond calmly and professionally to operational concerns.
Ability to use computers, mobile devices, scheduling systems, and operational software.
Ability to safeguard confidential employee, client, and company information.
Ability to prioritize responsibilities and exercise sound judgment in a challenging environment.
Ability to meet the position’s physical requirements, including extended standing and walking, frequent entry to and exit from vehicles, and lifting, carrying, pushing, or pulling items weighing up to 50 pounds.

Nice To Haves

At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment.
Experience managing schedules, payroll, labor expenses, or operating budgets.
Additional education or training in leadership, hospitality, or business management.

Responsibilities

Serve as the primary operational contact for the assigned property and build professional relationships with clients and property stakeholders.
Ensure contractual service requirements and performance standards are met; respond to client concerns and identify opportunities to improve service and account performance.
Oversee daily valet and parking operations, prepare schedules, and maintain appropriate staffing levels.
Monitor attendance, service quality, safety, traffic flow, equipment, and appearance standards; inspect operations and implement corrective actions.
Perform or assist with valet duties when necessary, including safely parking and retrieving vehicles.
Monitor revenue, payroll, overtime, operating expenses, and other account-level financial information; review reports and identify discrepancies.
Maintain accurate records, submit required reports on time, and follow cash-handling, timekeeping, payroll, and recordkeeping procedures.
Work with regional leadership to manage labor costs and operate within approved budgets.
Participate in recruiting, interviewing, selecting, onboarding, training, and developing employees.
Communicate performance expectations and provide coaching and feedback; address performance and conduct concerns in coordination with Human Resources.
Promote a respectful, inclusive, and professional work environment and support employee development and advancement.
Ensure employees follow company policies, client requirements, and safety procedures.
Provide management with updates about staffing, operations, financial performance, client needs, and emerging concerns.
Communicate with employees, clients, vendors, Human Resources, and other departments; respond appropriately to urgent matters.
Attend required meetings and complete assigned training by established deadlines.
Promote safe driving, vehicle handling, pedestrian safety, and traffic-control practices.
Promptly report workplace injuries, vehicle incidents, property damage, and safety concerns, and complete incident documentation accurately.
Follow company policies and applicable federal, state, and local requirements.
Travel locally or to other company locations when required and work a flexible schedule based on account needs.
Perform other job-related duties consistent with the position’s responsibilities and business needs.

Benefits

Medical, dental, and vision insurance for eligible employees.
401(k) plan.
Supplemental life and critical-illness insurance.
Bonus opportunities based on annual outlined goals, subject to the applicable bonus plan.
Paid vacation/PTO.
Paid training.
Leadership-development opportunities.
Tuition assistance through Bellevue University of up to $5,250 annually.
Nationwide employee discounts through Perks at Work.
Reimbursement for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, in accordance with policy and applicable law.
Company-issued equipment may be provided when applicable.