Valet Guest Service Manager - Jackson MS

Parking Management•Jackson, MS

11d•Onsite

About The Position

The Valet Account Manager oversees daily operations at an assigned hospitality property or parking location. The role leads a safe, efficient, guest-focused valet operation by delivering excellent client and guest service, supervising employees, managing schedules and labor expenses, monitoring financial performance, maintaining safe operations, and supporting valet services when needed. The manager serves as the primary operational contact for the assigned property, maintains client relationships, and ensures contractual service requirements and performance standards are met. The position includes operational, financial, administrative, employee-leadership, communication, reporting, safety, and compliance responsibilities. It supervises assigned employees and provides scheduling, training, coaching, performance management, policy enforcement, and day-to-day operational direction. Local or other company-location travel may be required, and schedules may include occasional evenings, weekends, holidays, and extended hours based on account needs. The work takes place indoors and outdoors at hotels, parking facilities, valet lanes, garages, and office areas. Employees may encounter moving vehicles, traffic, noise, heat, cold, rain, humidity, and other weather conditions. Physical functions may include extended standing and walking, entering and exiting vehicles, bending, reaching, climbing stairs, and lifting, carrying, pushing, or pulling items up to 50 pounds. The position may require a mobile phone for work communications and company applications; necessary and reasonable business expenses are reimbursed under company policy and applicable law. The position is intended to be classified as exempt, subject to applicable salary, duties, authority, and independent-judgment requirements. Benefits vary by employment status, eligibility, and plan terms. Eligible employees may receive medical, dental, and vision insurance; a 401(k) plan; supplemental life and critical-illness insurance; bonus opportunities; paid vacation/PTO; paid training; leadership-development opportunities; tuition assistance through Bellevue University of up to $5,250 annually; and employee discounts through Perks at Work.

Requirements

High school diploma or equivalent required.
Valid driver’s license required.
Driving record must meet PMC standards for positions involving vehicle operation, including no more than three moving violations during the preceding three-year period.
Ability to travel between assigned work locations when required.
Ability to operate manual-transmission vehicles when required by the assigned property.
Strong leadership, coaching, and team-development skills.
Excellent guest-service and client-relationship skills.
Ability to prepare schedules and manage staffing and overtime.
Ability to review revenue, payroll, and expense information.
Strong organizational, analytical, and critical-thinking skills.
Effective verbal and written communication skills.
Ability to respond calmly and professionally to operational concerns.
Ability to use computers, mobile devices, scheduling systems, and operational software.
Ability to safeguard confidential employee, client, and company information.
Ability to prioritize responsibilities and exercise sound judgment in a challenging environment.
Employment may be contingent on an applicable motor-vehicle-record review because driving is an essential function.
Ability to perform the position’s physical functions, including extended standing and walking, frequently entering and exiting vehicles, bending, reaching, climbing stairs, and lifting, carrying, pushing, or pulling items up to 50 pounds; essential duties may be performed with or without reasonable accommodation.

Nice To Haves

At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment preferred.
Experience managing schedules, payroll, labor expenses, or operating budgets preferred.
Additional education or training in leadership, hospitality, or business management is beneficial but not required.
PMC will consider relevant combinations of education, training, and experience.

Responsibilities

Serve as the primary operational contact for the assigned property and build professional relationships with clients and property stakeholders.
Ensure contractual service requirements and performance standards are met; respond to client questions, concerns, and service issues and identify opportunities to improve service and account performance.
Oversee daily valet and parking operations, prepare schedules, maintain appropriate staffing, and monitor attendance, service quality, safety, traffic flow, equipment, and appearance standards.
Conduct regular inspections, address operational concerns, and implement corrective actions when necessary.
Perform or assist with valet duties when needed, including safely parking and retrieving vehicles.
Monitor revenue, payroll, overtime, operating expenses, and other account-level financial information; review reports for accuracy and identify unusual activity or discrepancies.
Maintain accurate records, submit required reports on time, and follow cash-handling, timekeeping, payroll, and recordkeeping procedures.
Work with regional leadership to manage labor costs and operate within approved budgets.
Participate in recruiting, interviewing, selecting, onboarding, training, and developing employees.
Communicate performance expectations and provide regular coaching and feedback; address performance and conduct concerns consistently and in coordination with Human Resources.
Promote a respectful, inclusive, and professional work environment and support employee development and internal advancement.
Ensure employees follow company policies, client requirements, and safety procedures.
Provide management with regular updates about staffing, operations, financial performance, client needs, and emerging concerns.
Communicate with employees, clients, vendors, Human Resources, and other departments; respond appropriately to urgent operational matters.
Attend required meetings and complete assigned training by established deadlines.
Promote safe driving, vehicle handling, pedestrian safety, and traffic-control practices.
Promptly report workplace injuries, vehicle incidents, property damage, and safety concerns and ensure required incident documentation is completed accurately.
Follow company policies and applicable federal, state, and local requirements.
Travel locally or to other company locations when required; work a flexible schedule based on account needs, including occasional evenings, weekends, holidays, and extended hours.
Provide scheduling, training, coaching, performance management, policy enforcement, and daily operational direction to assigned employees; maintain an accessible leadership style, encourage employee participation, and continuously improve team performance and service quality.
Perform other job-related duties consistent with the position’s responsibilities and business needs.

Benefits

Medical insurance for eligible employees, subject to plan terms.
Dental insurance for eligible employees, subject to plan terms.
Vision insurance for eligible employees, subject to plan terms.
401(k) plan for eligible employees, subject to plan terms.
Supplemental life and critical-illness insurance for eligible employees, subject to plan terms.
Bonus opportunities under the applicable plan; bonuses are not guaranteed.
Paid vacation/PTO available to this position.
Paid training.
Leadership-development opportunities.
Tuition assistance through Bellevue University of up to $5,250 annually.
Nationwide employee discounts through Perks at Work.
Reimbursement for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, according to company policy and applicable law.
Company-issued equipment may be provided when applicable.