OnSite Specialist - Jackson, MS

Stryker•Jackson, MS

23h•$14 - $38•Onsite

About The Position

The OnSite Specialist provides field-based support to surgical teams, helping ensure equipment, processes, and information flow smoothly to support patient care. The role supports minimally invasive and related procedures by preparing and managing surgical equipment and disposable products, confirming equipment readiness, assisting operating room teams during procedures, and troubleshooting equipment issues. It also connects clinical teams, sterile processing departments, and Stryker service lines to support reliable operating room operations. Depending on the assigned scope of work, the role may provide in-room operating room support or support sterile processing department operations. Operating room duties include setting up Stryker towers, booms, lights, and integrated suite systems; checking equipment functionality and image routing; adjusting camera, monitor, and device settings during procedures; troubleshooting endoscopy and integration systems; and breaking down, cleaning, restocking, and maintaining equipment after procedures. The role may also support video conferencing, DICOM transfers, and EMR connectivity where applicable. Sterile processing duties include reprocessing and managing surgical instrumentation according to instructions for use, applicable standards, and hospital policy. This may include decontaminating and assembling scopes and other instruments, performing function tests, preparing sets for sterilization, maintaining instrumentation lists, coordinating repairs and tracking, and communicating about equipment readiness and process improvements. CRCST certification is required within six months for the applicable sterile processing roles, with annual continuing education thereafter. The Specialist documents procedure and equipment information, usage, performance metrics, and account updates; educates clinical staff on product use; and follows safety, facility, and patient privacy requirements. The position requires flexible coverage, including rotating schedules, on-call, overnight, and weekend shifts, and may involve providing coverage at other accounts, occasional overnight travel, and travel within or outside the assigned region. Travel is listed as 10%.

Requirements

High school diploma or equivalent.
0+ years of related work experience.
Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and to arrive within 45 minutes when on call.
Ability to lift up to 50 lbs occasionally and 20 lbs frequently; stand, walk, bend, stoop, and use fine motor skills for extended periods.
Corrected visual acuity, color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
Strong analytical, problem-solving, and time-management skills, including the ability to make independent decisions in high-pressure environments.
Ability to clearly explain and follow detailed guidelines and procedures.
Proficiency with basic computer applications such as Microsoft Office, and strong interpersonal, verbal, written, and organizational skills.
Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.
CRCST certification within six months of hire for applicable sterile processing roles; annual continuing education is required.
For the sterile processing scope, ability to reprocess surgical instruments according to instructions for use, HSPA/AAMI standards, and hospital policy.

Nice To Haves

Bachelor’s or associate degree, or equivalent certifications.
At least 1 year of experience in customer service, technical assistance, clinical support, sterile workflow operations, or operating room environments.
Knowledge of anatomy, surgical procedures, and instrumentation.
Experience in operating room technical support or surgical services.
Familiarity with minimally invasive procedures such as laparoscopy, arthroscopy, cystoscopy, and hysteroscopy.
HSPA/CRCST certification.

Responsibilities

Prepare, manage, and maintain surgical equipment and disposable products so they are available, functional, and ready before procedures.
Support operating room teams during procedures by anticipating device needs and making timely equipment adjustments.
Troubleshoot routine and complex equipment issues using independent judgment.
Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners.
Document procedure information, equipment usage, monthly performance metrics, and account updates.
Maintain knowledge of Stryker equipment, disposable products, and new technologies, and educate clinical staff on product use.
Follow safety, facility, and patient confidentiality requirements while maintaining professional and customer-focused conduct.
Provide flexible coverage, including rotating schedules, on-call, overnight, and weekend shifts, and support other accounts as needed.
Set up Stryker towers, booms, lights, and integrated suite systems according to surgeon preferences.
Confirm equipment functionality and image routing before procedures, and adjust camera, monitor, and device settings during procedures.
Provide immediate troubleshooting of endoscopy and integration systems.
Break down and stage Stryker equipment after procedures; clean and disinfect towers and components, restock consumables, and perform basic maintenance.
Support video conferencing, DICOM transfers, and EMR connectivity where applicable.
Reprocess and manage surgical instrumentation according to instructions for use, applicable standards, and hospital policy.
Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation; perform applicable in-line function tests.
Wrap and containerize instrument sets for sterilization according to instructions for use.
Maintain and update Stryker-managed instrumentation lists with SPD leadership; facilitate repairs, replacements, and instrument tracking per hospital protocols.
Communicate with SPD and OR leaders about equipment readiness and process improvements.