Onsite Service Specialist - Columbus, MS

MSC Industrial Supply • Columbus, MS

2d • Onsite

About The Position

The Onsite Service Specialist delivers customer service and inventory management at dedicated customer locations. The role supports procurement and order placement and manages MSC ControlPoint Solutions, including vending, Vendor Managed Inventory (VMI), and storeroom or crib systems. The specialist supports customer retention and satisfaction through onsite engagement, solution optimization, and collaboration with customer contacts and internal account teams.

The position is based in Columbus, Mississippi, and works the second shift, 2:00 p.m. to 10:30 p.m., Monday through Friday. It requires up to 10% travel as needed and may require access to ITAR and/or CUI information. Compensation starts at $18.17–$28.56, depending on candidate location and experience. Applicants must be authorized to work in the United States; visa sponsorship is not available.

The role requires a high school diploma or equivalent and at least two years of experience in telephone sales, outside sales, storeroom or inventory management, or customer service. Physical requirements include lifting up to 50 pounds and walking, bending, and standing for extended periods. The associate must comply with customer safety and PPE protocols.

Requirements

• High school diploma or equivalent.
• At least two years of experience in telephone sales, outside sales, storeroom or inventory management, or customer service.
• Knowledge of technical customer solutions.
• Demonstrated success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical-thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.
• Valid driver's license may be required.
• Ability to travel up to 10% as needed.
• Ability to lift up to 50 pounds and perform physical tasks including walking, bending, and standing for extended periods.
• Willingness to comply with customer safety and PPE protocols.
• Applicants must be currently authorized to work in the United States; the company cannot sponsor or take over sponsorship of an employment visa for this position.

Nice To Haves

• College degree preferred.
• Relevant military experience is a plus.
• Metalworking knowledge is a plus but not required.
• Strong technical and mechanical aptitude preferred.
• Proficiency in mobile business applications preferred.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Place orders, put products away, and optimize inventory.
• Support customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Maintain appropriate minimum and maximum stock levels.
• Receive, unpack, and restock products at points of use.
• Engage customer contacts to support solution retention and satisfaction.
• Identify spot buys and incremental growth opportunities to drive product expansion.
• Collaborate with account teams to improve customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates in resolving issues and promoting MSC culture.
• Maintain current knowledge of inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain customer satisfaction ratings in line with company standards.
• Accurately track time using MSC-approved time management tools.
• Foster MSC culture in the department and throughout the company.

Benefits

• Competitive pay.
• Healthcare plans.
• 401(k) program.
• Stock purchasing programs.
• Tuition reimbursement opportunities.
• Paid time away for holidays, vacations, and illness.
• Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED