Onsite Service Specialist

MSC Industrial Supply • Baltimore, MD

2d • Onsite

About The Position

The Onsite Service Specialist delivers customer service and inventory management at large, dedicated customer locations. The role supports procurement and order placement and manages MSC ControlPoint Solutions, including vending, Vendor Managed Inventory (VMI), and storeroom programs. The specialist supports MSC’s value proposition through on-site engagement, solution optimization, and collaboration with internal and external stakeholders.

The position includes managing inventory and product flow, maintaining solution equipment and work areas, engaging customer contacts to support satisfaction and retention, and identifying opportunities to expand product use. The specialist also documents activities, follows planned routes, supports equipment repair and maintenance, and mentors less experienced associates.

The role is based in Baltimore, Maryland, with up to 10% travel as needed. Compensation starts at $22.26–$31.92, depending on candidate location and experience. Applicants must be currently authorized to work in the United States; visa sponsorship is not available for this position at this time.

Requirements

• High school diploma or equivalent.
• At least two years of experience in telephone sales, outside sales, storeroom or inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical-thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.
• Valid driver's license may be required.
• Ability to travel up to 10% as needed.
• Ability to lift up to 50 pounds and perform physical tasks including walking, bending, and standing for long periods.
• Willingness to comply with customer safety and PPE protocols.
• The position may require access to International Traffic in Arms Regulations Information (ITAR) and/or Controlled Unclassified Information (CUI).
• Must be currently authorized to work in the United States; the company is unable to sponsor or take over sponsorship of an employment visa for this position.

Nice To Haves

• College degree preferred.
• Relevant military experience is a plus.
• Metalworking knowledge is a plus but not required.
• Strong technical and mechanical aptitude preferred.
• Proficiency in mobile business applications preferred.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote customer loyalty through solution support and execution of the CARE program: Clean, Arrange, Relationships, Exceed Expectations.
• Maintain 6S standards across solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Maintain appropriate minimum and maximum stock levels.
• Receive, unpack, and restock products at points of use.
• Engage customer contacts to support solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to improve customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain current knowledge of inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain customer satisfaction ratings in line with company standards.
• Accurately track time using MSC-approved time management tools.
• Foster MSC culture within the department and throughout the company.

Benefits

• Comprehensive benefits program supporting health, well-being, and financial future.
• Dynamic healthcare plans.
• 401(k) program.
• Stock purchasing programs.
• Tuition reimbursement opportunities.
• Paid time away for holidays, vacations, and illness.
• Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED